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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Antivirus Blocking System Restore

System Restore is a recovery tool for Windows designed to reverse specific changes made to the operating System. You can also manually set a System Restore Point and use this tool to return particular files and settings to their previous versions and settings. When data corruption or Install failure occurs, System Restore Tool can return a system to working condition without needing to reinstall the operating System. However, sometimes Norton products can interfere with the System Restore process

Solution 1: Boot your device in Safe Mode.

To boot your System in Safe Mode, you need to follow the steps mentioned below:

  1. First, go to the Windows Start Button and click on Settings.
  2. Then, choose the Update & Security option.
  3. In the next window, move to the left panel of the screen and select the Recovery option.
  4. From there, go to the Advanced startup option.
  5. Click Restart now.
  6. Once your System restarts, a list of options will appear on the screen. 
  7. Among those options, press F4 or 4 key to start your computer in Safe Mode.
  8. In safe Mode, click start.
  9. On the search field box, type and enter System Restore.
  10. There, select the System Restore point.
  11. As a next step, click on the System Restore button.
  12. Then click Next.
  13. Select a restore point.
  14. Then Click Next, and Finish.

Solution 2: Run the System Scan.

  1. In the taskbar, click on the Start option.
  2. Head to the search section, type, and enter CMD.
  3. When you hit the enter button, the command prompt option will open.
  4. Right-click on it and choose Run as administrator.
  5. Type 'sfc/scannow in the command screen and press Enter.
  6. Restart your computer.

Solution 3: Run the Microsoft Malicious Removal Tool (MRT)

  1. Go to the Windows start button.
  2. In the search box, type MRT and press Enter.
  3. Right-click on the MRT option and choose Run as administrator.
  4. Click 'Yes' to allow or give administrator permissions.
Antivirus Support

Frequently Asked Questions (FAQ's)

Norton or any other third-party antivirus interferes with the System restore process because it may be trying to access a file that Norton's product already uses. There will be a conflict between Norton and System Restore for control. We advise you to temporarily disable the Norton antivirus while running the System Restore process to avoid such conflict.

Unfortunately, no, System Restore won't help you remove viruses. Other than viruses, malware such as spyware or adware can be stopped. The System Restore tool lets you reverse certain changes you made on your System. It's no way a substitute for antivirus; if you have disabled the Norton antivirus during the System Restore Process, then at that time, don't insert any USB device or open an email attachment.

Yes, Norton is one of the most popular antivirus software that offers various security tools against various threats, such as viruses, spyware, and malware. Norton claims to have a 1005 detection rate, and along with it, you also get other security-related features, such as a secure VPN, identity theft protection, and parental controls.

Version number 22.23.21 is the latest version of Norton for Windows. This new update is available for:
Current Products:
  • Norton 360
  • Norton 360 for Games
  • Norton Antivirus Plus
Legacy Products:
  • Norton Security
  • Norton Internet Security
  • Norton 360
  • Norton Antivirus
  • Norton Security Online

Version number 8.8.3 is the latest version of Norton for Mac. This new update is available for:

Current Products:

  • Norton 360
  • Norton Antivirus Plus
Legacy Products:
  • Norton Security
  • Norton Internet Security
  • Norton Antivirus

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