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Having trouble with your Malwarebytes Antivirus

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Q1: Please Choose Your Malwarebytes Product:

Antivirus Not Working

If you are facing malware that is Malwarebytes Antivirus not running on Windows, there can be a few reasons why. A malware infection may be the possible cause of this error to occur. Fortunately, several methods exist to fix this issue quickly.


  • A malware infection
  • Your account may be corrupted.

Solutions 1: Run a Clean Reinstall of Malwarebytes

A reinstall of the Malwarebytes program can fix your issue. This is one of the safest methods to fix the issue. Follow the steps below.

  1. Press the Windows and R keys together to open the Run box. Then, type regedit in the search box and open it. The Registry Editor will be open now.
  2. Get your ID and key from the specific locations in the registry. After retrieving your ID and key, you can perform the reinstallation.

If you want to use your Premium version of the Malwarebytes program after uninstallation, follow the steps below.

  1. Go to MBAM and open My Account.
  2. Then, tap Deactivate.
  3. Go to Settings and locate Advanced Settings.
  4. Then, uncheck the Enable self-protection module option.
  5. Disable MBAM and download the mbam-clean.exe tool from Malwarebytes.
  6. End the other running programs and disable other security tools.
  7. Then, run the mbam-clean.exe tool and follow the on-screen steps.
  8. Now restart your computer when you are asked to.
  9. After that, download the latest version of MBAM and install it with the help of the given instructions.
  10. Open the program, uncheck Trial, and press the "Activate" button.
  11. Put the ID and key you got from the registry there. The license will be activated automatically.

Solution 2: Make a New User Account

Using a corrupted user account on Windows will cause the Malwarebytes not working issue on your computer. Hence, creating a new account would be a better option to continue using the anti-malware program.

  1. Open the Run box by pressing the Windows and R keys together.
  2. Type cmd in the run box and simultaneously press Ctrl + Shift + Enter to launch the command prompt.
  3. Now, type the command control userpasswords2 and hit enter to locate the user accounts.
  4. Next, tap the Add button and follow the on-screen instructions.
  5. Then, choose the Sign in without a Microsoft account option for creating a new account.
  6. Now tap Next.
  7. Then, tap Local Account on the next screen to select your choice and fill in the necessary information.
  8. Once you have created a new account, enter shutdown-L in the command prompt to sign out of the existing account.
  9. Sign in to your newly created Account.
  10. Hence, the malware not working issue disappears successfully.
Antivirus Support

Frequently Asked Questions (FAQ's)

Malwarebytes protects your computer from potential malware, like Trojans. However, if you want to use another tool to secure your computer, you will need to remove this program completely. You cannot use two anti-malware programs simultaneously.

Malwarebytes and anti-malware software like file infectors do not detect many infections and viruses. Besides this, anti-malware software like file infectors does not detect many infections and viruses. Besides this, Malwarebytes's anti-malware works well and can be run without conflicts.

Yes, Trojans can destroy your computer and cause huge issues. When a Trojan enters your system, it monitors your keyboard and installs some additional malware, causing several issues that are difficult to deal with.

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