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  • FACING ISSUE WITH YOUR ANTIVIRUS ?

Having trouble with your Kaspersky Antivirus


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Q1: Please Choose Your Kaspersky Product:

Product key not working


You first need to activate the Kaspersky product if you want to protect your device from any antivirus. You receive a product key code on the retail card or through email; you need to enter the code while trying to activate the product. However, in some situations, the product key does not work due to various reasons. One of the primary reasons to face this issue in your device is that the code is not activated yet. Hence, in the following content, you will learn some effective methods to fix this issue in your device.

Solution 1. Remove the license and activate it once again.

  1. Launch the Kaspersky antivirus of your computer system by double-clicking on the icon. 
  2. After that, when you're on the main window of the application, you need to select the license option. This option is located in the lower right corner of the screen. 
  3. Next, you need to choose the license information option. 
  4. Afterward, click on Delete. 
  5. If a prompt appears to ask if you really want to delete the application, you need to click on Yes. 
  6. Furthermore, try to activate your application using the activation code once again. And check if it is still showing the issue. 

Solutions 2. Contact the Kaspersky support team.

  1. Firstly, you have to browse the official website of Kaspersky. 
  2. When you are on the website, you need to move to the support page. 
  3. Then choose a method from email, call, remote assistance, or chat to connect to the support team. 
  4. After that, you can tell them your issue, and they will walk you through any necessary help you need to activate your Kaspersky product.
Antivirus Support

Frequently Asked Questions (FAQ's)

The steps to know if your Kaspersky key is valid are as follows-
  1. First of all, double-click on the Kaspersky product to launch it. 
  2. After that, you are required to click on the menu icon. 
  3. When you are in the menu, click on your email address if you have signed in to My Kaspersky account. 
  4. Afterward, a window will open showing you the license/subscription information. 
  5. Lastly, you need to choose the Details option to see the details of your subscription/license.

You can face some issues while activating the Kaspersky with the activation code if you choose a different country from where you purchased the product, your product will not activate. The simple solution to this issue is choosing the correct region from where you purchased the product. Apart from that, when a secure connection mode is enabled on your device, it can show some conflicts when you try to activate the Kaspersky antivirus.

Yes, you can use the Kaspersky antivirus on your device even if the product is expired. However, you will not be able to get any feature updates and customer service support. Also, the antivirus will not be able to provide the quality of protection it used to provide during its subscription. It will only use the antivirus database that was installed before your plan expired.

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