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Having trouble with your Kaspersky Antivirus

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Q1: Please Choose Your Kaspersky Product:

Can't install antivirus

Kaspersky is one of the most prominent antivirus software that is capable of terminating any type of malware on your device. You can easily install this software on various devices. But, there is some situation in this software that shows some issues when you try to install it. There can be a large number of reasons behind this issue. Therefore, to get rid of this issue, this content is going to tell you the primary causes and solution of the Kaspersky antivirus can’t install issue.


  • The app is not compatible with your PC: If your PC does not fulfill the criteria of your app, then it can be difficult to install it on your device. 
  • Using an outdated app: If you are not using the latest version of Kaspersky antivirus on your device, then you can face some issues in installing this app on your device. 
  • Any minor issue in your device: Some minor issues in your device can also be the reason to face this conflict of installing the software. 

Solution 1. Remove the files of the earlier installed product version

  1. First of all, visit the official website of Kaspersky on your computer system. 
  2. Then, you need to download the removal tool of the Kaspersky application. 
  3. When the download is complete on your device, then you need to Run the downloaded file. 
  4. Once the tool window appears on the screen, you have to click on the “I agree” option. 
  5. Afterward, the tool will look for the earlier installed Kaspersky Lab products. If you want to have a successful installation process, you are required to remove all the files from there. To do that, you need to select the file you want to remove, enter the code from the shown images, and select the Remove option. 
  6. Lastly, you are required to choose the OK option to restart your device. 

Solution 2. Generate a restoration point

  1. For the first step, you need to press the Windows logo button and S key on your keyboard. It will open the search section of your device. 
  2. Now, in the search bar, “create a restore point,” and after that, click on the option when you see it. 
  3. After that, you are required to click on the System Protection tab. Plus, you are required to choose the device for which you want to create a restoration point. 
  4. Once you select the file, click on the Configure option.  
  5. Furthermore, you need to select the option Turn on system protection and choose the OK option. 
  6. And then click on the Create option. 
  7. Afterward, you have to enter a description for the restoration point and click on the Create option once again. 
  8. At the last step, click the Close option. 

Solution 3. Update your computer system

  1. First of all, click on the Start menu option on your device. 
  2. After that, a list of various options appears on the screen; you are required to click on the Settings option. 
  3. In the Settings window, you have to find the Update & Security option. 
  4. Now, choose the Window Update option. 
  5. After that, you need to look for any available updates on your PC.
  6. You need to download and install if there are any available updates on your device.
Antivirus Support

Frequently Asked Questions (FAQ's)

Follow the steps below if you want to use the Kaspersky Anti-virus on your PC.
  1. First of all, you are required to launch the Kaspersky application main window on your device. 
  2. In the main application window, you need to scroll down to the bottom and click on the license option. 
  3. After that, the licensing window will open on the screen. 
  4. There you need to click on the Activate option. 
  5. When you are on the Application Activation Window, type the activation code you received while purchasing the Kaspersky product. 
  6. When the activation process is complete, you can launch the program to protect your devices.

You can visit the Kaspersky official website and download the antivirus installer product you want to use on your device. Also, you can click on the download link you received in your email if you have purchased the product from an online store. After that, you have to run the installer. Wait patiently until the wizard finds the newest version of the application for your device. And then, you can easily download the Kaspersky product on your device and start using it to protect your devices.

Here are the steps you need to follow if you want to know if Kaspersky is installed on your device.
  1. First of all, you have to click on the Start menu option. 
  2. In the search section, type Kaspersky. After that, all the Kaspersky products installed on your device will show up on the screen. 
  3. And then, you need to click on the application name to launch the app.

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