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Having trouble with your Webroot Antivirus

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Q1: Please Choose Your Webroot Product:

Unable to login my Webroot account

A login issue might arise with your Webroot account when you are not able to log in to your account. Every time you try to log in, the screen says Invalid Authentication code. If you change your password, the Login fails.


  1. You are not putting the right credentials for your account. 
  2. A conflicting program may be interfering.

Solution 1: Shut Down Your Webroot Software

To confirm that your software isn’t causing the issue, try to shut down your software and see if the issue remains unresolved. 

  1. First, right-click on the Webroot icon on the taskbar. 
  2. Then, click on the Shut Down protection in the menu. 
  3. Now, click on Yes. 
  4. Then, click Yes if asked if you want to shut down Webroot. 
  5. Re-enter the CAPTCHA if it appears. 
  6. Lastly, click on Continue.

Solution 2: Check the Webroot Functions

If Webroot isn’t functioning properly, ensure that the software isn’t blocking the components. Confirm if the firewall is blocking the application. 

Solution 3: Contact Webroot Customer Support

If you have tried everything and are still unable to log in to a Webroot account, you must contact Webroot customer support. Include all steps and methods you tried when asking for support.

Antivirus Support

Frequently Asked Questions (FAQ's)

  1. First of all, go to 
  2. Now, put the email address and password which you used during registration. 
  3. Then, press the Login button.

  1. First, go to Webroot Secure Anywhere
  2. Then, go to My Account and click on the gear icon. 
  3. You can check the account details under the Subscription, such as your keycode and days remaining for your Subscription.

  1. Go to your Webroot program. 
  2. Go to My Account and click on the gear icon. 
  3. Now, type in your keycode in the Activate a new keycode box. 
  4. Then, click Activate. 
  5. Allow the Scan to complete if it happens automatically.

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