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Having trouble with your Webroot Antivirus

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Q1: Please Choose Your Webroot Product:

Change email address in the Webroot account

As of now, the primary way to change the email address linked to your Webroot account is to get a new keycode and create a new account. But, if you want to keep your current email address as the primary address, you can add a new user to your account. There are two main methods to do this.

Solution 1: Add a New User to Your Existing Webroot Account

If you want to add a user to your existing Webroot account, remember that the email address you used to create your account will still be present. You will add a new user and a new email address with which you can access your account and see the information of linked devices without altering the previous information.

Solution 2: Change Your Existing Email Address and Re-Create Your Webroot Account

If you want to change your primary email address, you need to obtain a new keycode and re-create an account. In this method, you can take the help of the Webroot team. However, this step will delete all the data that is stored on the My Account site. 

If you use this method, you should save your data manually before creating a new account. If you are using the Backup & Sync option, go to the Backup section to get the instructions on downloading data. On the other hand, if you use the Password Manager option, log in to LastPass to get instructions to export the passwords you may have saved.

Antivirus Support

Frequently Asked Questions (FAQ's)

Yes, Webroot Internet Security Complete and Webroot Internet Security Plus can protect your email from viruses and other malware before entering your PC. It will guard your email address at every possible step and eliminate any virus or spyware.

  1. First, visit 
  2. Then, type in the email address you used during registration. 
  3. Lastly, press the Login button.

You will need an internet connection to install the software: 
  1. First of all, go to the SecureAnywhere installer. 
  2. Then, click Download. 
  3. Type in your keycode and tap Agree, and install. 
  4. To see the installation options, click on installation options. 
  5. Then, click Yes. 
  6. Now, enter your email address and tap Continue. 
  7. Lastly, select Start using SecureAnywhere.

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