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Having trouble with your Webroot Antivirus

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Q1: Please Choose Your Webroot Product:

Can't install antivirus

Are you unable to install antivirus? In some situations, a message may appear as Setup has encountered an error during the installation process on your Windows system. To fix the issue, you must know the causes that might be causing the issue on your system. Or else, if you have another antivirus software installed on your computer, it might interfere with the installation process.


  1. The installation error may occur due to the interference of the previous versions of software, which is not compatible with your current software. 
  2. You may not be putting the right keycode. 
  3. You may not be using the latest installer.

Solution 1: Close Webroot Software

  1. Open the notification bar on your system and right-click on the Webroot icon. 
  2. Then, tap “Shut Down Protection.”
  3. On the confirmation screen, click Yes. 
  4. The screen will display a Captcha code, re-enter it and click Continue. 
  5. Start the installation again, and your setup issue will be resolved. 

Solution 2: Move to Firewall Settings

  1. Go to the Settings Window by pressing the Windows and I keys together. 
  2. Then, tap on Update & Security. 
  3. Choose the Windows Security option. 
  4. And click on Firewall & Network protection. 
  5. Go to the Microsoft Defender Firewall option. 
  6. Lastly, toggle off the slider.
Antivirus Support

Frequently Asked Questions (FAQ's)

To install webroot antivirus, you will need an internet connection. Then, follow these steps.
  1. Move to the SecureAnywhere installer
  2. Then, tap on download
  3. Next, put your keycode and tap Agree and install. To check the installation option, tap on the installation options. 
  4. After that, click Yes. 
  5. Then, type in your email address and click on Continue. 
  6. Lastly, click on Start using SecureAnywhere.

Yes, Webroot is a reputed antivirus company, and it has scored well in independent lab testing. Webroot has performed well in all tests. It has been supporting its customers for years.

  1. First of all, go to Settings and select Basic Configuration. 
  2. Then, uncheck the options Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs. 
  3. Now, click Save all. 
  4. Once you have saved your settings, again follow steps 1 & 2. 
  5. After that, recheck the boxes which you unchecked.

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