Having trouble with your Trend Micro Antivirus

In some unusual conditions, there can be some challenges if you try to activate the product key. There are various reasons to face this issue on your device. You can use the proper methods to fix this issue if you know the exact cause behind this issue. Thus, in the following content, you will attain an in-depth understanding of the causes and solutions of this issue.

Causes:

• The product key is already used- The primary reason to face problems in using the product key of your Trend Micro product is that it has already been used. 
• Enter the wrong product key- Another common reason for the Trend Micro product key not working is that you mistakenly enter the wrong product key. 

Solution 1. Check if the product key is not already been used.

1. First and foremost, visit the official website of Trend Micro on your computer device. 
2. After that, you need to enter the email address and password, then click on the sign-in option. 
3. Next, you have to remove the protection from your old computer device. 
   • Go to the license tab, then check for your ongoing subscription. 
   • After that, you need to select Manage Device + and then take your mouse on the device you want to remove. 
   • Now, tap on the X icon located in the upper right corner of the screen. 
   • After that, select the Yes option. 
4. Now you are required to open the Mobile Security app. 
5. And then, choose the Buy/Activate option. 
6. Lastly, select Use an Activation Code, and then you can enter your activation code. 

Solution 2. Make sure you are entering the exact product key.

1. First, you are required to take the activation key card. 
2. Open the field where you need to enter the code. 
3. Carefully see all the numbers in the code and enter them precisely on the field. 
4. After that, if the product key is working or not. 
5. If you are still facing the issue, you can try to connect to your retailer from where you purchased the product. Also, you can contact Trend Micro customer service.