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Having trouble with your Sophos Antivirus

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Q1: Please Choose Your Sophos Product:

Product key not working

Your product key is associated with the email address to access Sophos Home. You can activate the product key only at one time. After activation, it will select Sophos home account. However, sometimes the product key may not work and show an error message saying, "The key is already used." The error results when you try to activate a product key that has already been activated, as the product key can only be activated once.

There are two main methods to fix the product key not working issue. 

Solution 1: Reinstall Sophos Home

In this method, log into your previous premium-activated account and re-protect your devices. 

  1. First of all, you will need to uninstall Sophos Home and restart your device. 
  2. Then, go to the browser and visit the official website of Sophos Home. 
  3. Now, Log in to your account with the right credentials. 
  4. Thereafter, press the Install button or copy the link and send it to the device you want to secure. 
  5. Then, Download the Sophos Home installer and run it to finish the installation. 

Solution 2:

  • If you want to switch your premium subscription to another Sophos Home account.
Antivirus Support

Frequently Asked Questions (FAQ's)

To activate your license: 
  1. Confirm that you have the license key in the License Schedule sent by Sophos. 
  2. Navigate your account name in the upper right of the user interface. 
  3. Then, enter the license key. 
  4. You will see another dialog if your account already has a license for the features key.

To find the Sophos password: 

First, click on the Forgot password link. 
Then, enter the email address linked to your Sophos Home account and click Send. 
Now, you will receive a reset link to the email address you have entered. Then, click the Reset Password button.

Yes, Sophos Home Premium protects your device from malware, viruses, and any other threats that can steal your personal data. It is one of the best malware protection programs on the market.

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