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Having trouble with your Sophos Antivirus

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Q1: Please Choose Your Sophos Product:

Change email address in the Sophos account

You can easily change the email address you registered with while setting up your Sophos Home account from the Settings section of the dashboard. However, if you don't own a Sophos account, you can create one.

To change the email address for the Sophos Home account:

  1. Use your credentials to sign in to Sophos Home Dashboard
  2. Then, tap on your email at the upper right of the dashboard screen. 
  3. Now, select My Account
  4. Next, type in your Sophos Home account password to enter the Settings section. 
  5. Then, click on the Edit button in the email section. 
  6. Enter your new email address in the prompted box and then re-enter to confirm. Then, click the Update button after confirming your email address to get a verification code on your new email. 
  7. Now, go with the prompts to enter your activation code. 
  8. The activation code will be valid for 10 minutes. 
  9. After the verification, you will receive "Your new email address has been saved."
Antivirus Support

Frequently Asked Questions (FAQ's)

First of all, tap on the + icon to add a new role above No Web Mail. Then, select Edit the rule to add a Gmail URL and follow the given steps:
  • Move to Web and then URL Groups.
  • Then, create a URL group for Gmail and include these domains:,, and
  • At last, click "Save."

  1. To activate the Sophos account, open the welcome email from Sophos.
  2. Then, click Create password" in the email. Now, you will have to create a password and, for security purposes, set up multi-factor authentication.
  3. After that, select a Central Admin Portal location.
  4. Then your data will be stored in this location.
  5. Click on "activate account" after reading and acknowledging the agreement.

Follow the given steps:
  1. Move to Settings & Policies
  2. Then go to Manage Administrators.
  3. Now click on the administrator’s name.
  4. Click Edit.
  5. Now edit the details for the admin, like their email address, role, and customer access.

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