usa contact number +1-857-557-6826
uk contact number +44-161-791-4591

Having trouble with your Sophos Antivirus

  • 1
  • 2
  • 3
  • 4
  • 5

Q1: Please Choose Your Sophos Product:

Add protection to my Sophos device

Now and then, you can get the issue of adding protection to your Sophos device if you use the product. This issue can arise due to various reasons in the software. It is necessary to solve this issue on your device. First, you need to understand the causes behind this issue. Also, here are some of the most effective methods to terminate this issue.


  1. Incorrect settings of Sophos software.
  2. Your device does not have a Firewall for Sophos.

Solution 1. Change the Settings of Sophos

  1. First of all, click on the Home option. 
  2. After that, choose Anti-virus and HIPS.
  3. Then go to Configure Anti-virus and HIPS
  4. Next, click on the Configure option.
  5. Lastly, select the option Web Protection.

Solution 2. Add Exception to Sophos

  1. First, open a web browser on your device and search for the Exception.
  2. Select the Add an Exception button. 
  3. Next, you have to enter a name. 
  4. After that, specify web traffic criteria. Choose a URL pattern that matches the checkbox, enter a pattern in the Search or Add a text box, and click on the OK option. 
  5. Furthermore, you are required to specify the actions or checks when the Firewall faces any traffic that matches the criteria. 
  6. Lastly, choose the save option.

Solution 3. Add Firewall to Sophos Central

  1. First, go to Firewall Management and click the Firewalls option.
  2. Next, choose the option Add Firewall and then pick the option to add a new firewall. 
  3. Then type the serial number of your Sophos Firewall and choose Next. 
  4. Select the email address to register the firewall and click on the Register and Proceed option. 
  5. After that, click on the Next option. 
  6. Choose the Continue option after going through the license agreement. 
  7. In the next step, you are required to choose the name and time zone of the Firewall and click on the Continue button.
  8. Look for the licensed features; you can opt into the customer experience improvement program if needed and then click Continue.
  9. Afterward, you have to configure your LAN settings. 
  10. To configure your WAN settings, choose the Edit Internet Connection option.
  11. Next, click on Apply and then Continue. 
  12. Now, you need to choose the following touch mode, Firewall downloads configuration from Central and choose the Continue option. 
  13. When you see the Firewall deployment steps click on the Finish option.
Antivirus Support

Frequently Asked Questions (FAQ's)

To enable web protection in Sophos XG:
  1. Go to Home 
  2. Click Antivirus and HIPS
  3. Then, select Configure antivirus and HIPS
  4. Now, select Configure 
  5. Thereafter, select Web protection.
In order to block or unblock access to malicious websites, select On or Off near to block access to malicious websites.

To turn on browser protection:
  1. Go to Chrome on your Android device. 
  2. Click More Settings. 
  3. Then, click Privacy and Security. 
  4. Now, choose a level of Safe Browsing.

Yes, an antivirus solution is necessary to protect your device, whether it's Windows or mac. The devices come with a good level of built-in protection. However, for total protection, and protection against malware and unwanted programs, third-party antivirus software is essential.

Latest Blogs

  • Jun 15, 2024
  • By Mathew Jones

How to Disable Sophos Without Admin?

No doubt Sophos runs smoothly on all compatible devices and provides powerful protection. However, in some situations, y.... Read More
  • Jun 12, 2024
  • By Drake shawn

How to Disable Tamper Protection in Sophos Antivirus Program?

You can struggle to disable the tamper protection in your Sophos program if you do not have prior knowledge. Plus, follo.... Read More
  • May 31, 2024
  • By Donald Olsen

How to Uninstall Sophos Antivirus on Mac?

Sophos antivirus is considered among the most worthwhile and sought-after security products. However, many users have to.... Read More
  • Nov 03, 2023
  • By Donald Olsen

How to Troubleshoot Canā€™t Install Sophos Antivirus Issue?

Sophos is a well-known antivirus software, and it is trusted by many users. In the digital era, nothing is safe online, .... Read More
  • Aug 25, 2023
  • By Mathew Jones

Top 5 Sophos Customer's Issues/Problems

Sophos provides security-oriented solutions for both business and family uses. This Antivirus software aims to offer com.... Read More
  • Apr 21, 2023
  • By Mathew Jones

Everything You Should Know About the Sophos

Cybersecurity has become a major concern for all big and small-scale companies. Every year a large number of cyber-attac.... Read More