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Having trouble with your Kaspersky Antivirus

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Q1: Please Choose Your Kaspersky Product:

Unable to login my Kaspersky account

The process to access your Kaspersky account if you know the credentials of your account. However, there could be many situations where it becomes difficult to log in to the account due to numerous reasons. In order to get rid of the issue, the first step is to identify the causes behind the issue and take action accordingly. Thus, the following content aims to impart the necessary info for solving the login issue.

Solution 1. Use the My Kaspersky portal.

  1. For the first step, you have to open the main application window. 
  2. Afterward, head to the bottom pane and click on the My Kaspersky option.
  3. Now, the screen of Sign In to My Kaspersky will appear. 
  4. You need to enter the email of your Kaspersky account in the email address field. 
  5. In the next step, type your password in the password field. 
  6. And then, you have to click on the Sign In option. 
  7. In the last step, click on the Finish option. 

Solution 2. Change your Kaspersky account password.

  1. First of all, you need to visit the Kaspersky sign-in page and click on the Forgot your password option. 
  2. And then, you need to enter the email address you registered while making the Kaspersky account. 
  3. Next, you have to click on the Continue option. (If you enter the correct email address, a link in your email will be sent to reset the password.)
  4. After that, you must open your email and click the link to reset your password. 
  5. And then, in the opened Window, you have to enter the new password and confirm it. 
  6. Furthermore, you must confirm and enter the security code you are required to set up to step verification for your account. 
  7. Afterward, you can use the new password to sign in to your account. 
Antivirus Support

Frequently Asked Questions (FAQ's)

Here is the step to follow if you want to bypass the Kaspersky certificate verification problem.
  1. First of all, launch the Kaspersky app and open the application's main window. 
  2. And then, head to the  Network settings section and choose Trusted addresses. 
  3. Next, select Add, and then you are required to assign the website address from the "Certificate verification problem" message.
  4. Then you are required to choose the Active option in the status field and click on Add. 
  5. Moreover, select the Save option. 
  6. Move to the lower right corner of the screen and click on Yes.

You can access the component of Kaspersky even if its license expires. It still will be able to run the virus scan, but only with the antivirus database that was there before the plan ended. Also, you will not receive any features update and support services that are only available for subscribers. Apart from that, the expired Kaspersky product will not be able to protect your devices when you are online.

Users can switch to the free version of the Kaspersky product if their subscription plan expires. Here is how you can reactivate Kaspersky for free.
  1. First of all, you need to launch your Kaspersky antivirus on your device. 
  2. After that, move to the Renew license button to renew your license. 
  3. And then, you will be directed to the store. 
  4. Next, to start using the Kaspersky free, you have to close the window containing the Kaspersky Free activation message.

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