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Having trouble with your Kaspersky Antivirus

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Q1: Please Choose Your Kaspersky Product:

Antivirus Not Working

Kaspersky is compatible with various devices and operating systems. You can use the product smoothly if your device is compatible with the app. However, there can be many situations where you can get the issue when you try to open the Kaspersky software on your device. Here you will learn about the causes and solutions for fixing the Kaspersky antivirus not working issue on your device.


  • The app has not been updated: If you have not updated your Kaspersky antivirus product for a long time, then you can face some issues while opening the app on use.
  • Too many junk files on the app: When there are many too many junk files or cache files on your Kaspersky, it can show some issues when you try to open it.

Solution 1. Update the Kaspersky product on your device.

  1. First of all, you need to download the installer from the official website of Kaspersky. 
  2. After that, delete the application from your device. 
  3. Now, in the Saving object window, you are required to choose the  License information checkbox. You can use the Kavremoval tool if you want to remove the Kaspersky app using another method. 
  4. Next, you have to restart your computer device. 
  5. And then, run the installer you downloaded earlier. 
  6. Lastly, open the Kaspersky product, and your product will be updated. 

Solution 2. Disable the dumb files from your Kaspersky product.

  1. First of all, open the Kaspersky application on your device. 
  2. After that, go to the Settings section and click on it. 
  3. Next, you need to choose General Settings and select Application Settings.
  4. Now, go to the debug information section and choose the Settings option. 
  5. Afterward, the debug information window will appear on the screen. 
  6. Next, you have to choose the disabled enable dump writing.
  7. And then, choose the debug information window. 
  8. Lastly, click on the Save option in the main application window.
Antivirus Support

Frequently Asked Questions (FAQ's)

Here are the step to reset the Kaspersky antivirus as follow-
  1. First of all, open the application and go to the main application window. 
  2. And there, you need to click on the gear icon in the lower part of the screen. 
  3. After that, the Settings window will open on display. 
  4. Next, you will see the Kaspersky Anti-Virus settings window. 
  5. Now, open the Manage Settings drop-down list and click on the Restore settings option.

The procedure to uninstall your corrupted Kaspersky antivirus is as follows.
  1. First, you need to press the Window logo button and X key simultaneously on the keyboard. 
  2. After that, click on the System option from the open list of options. 
  3. Now, from the left pane, click on the Apps & Features option. 
  4. And then, in the right panel, the list of apps will appear on the screen. 
  5. Click on the three vertical dots in front of your Kaspersky application. 
  6. Lastly, click on the uninstall option.

Kaspersky antivirus has passed all the tests in terms of providing the utmost protection. This product is used worldwide for individual, home, and small office protection. Its products consist of plenty of smart features that can easily detect any type of various and block malicious hackers from stealing your information. Apart from that, its features also include the robust detection of malware, spyware, bots, trojans, and many more.

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