usa contact number +1-857-557-6826
uk contact number +44-161-791-4591

Having trouble with your ESET Antivirus

  • 1
  • 2
  • 3
  • 4
  • 5

Q1: Please Choose Your ESET Product:

Antivirus Update Error

By default, ESET products are updated at least once a day. However, on rare occasions, the ESET products can show the error message ‘error downloading update file .’Or modules update hang, or the Check for updates button becomes responsive. It can happen for various reasons, but you don’t need to panic; we will help you resolve this issue. Continue reading this blog to find out the possible causes of the ESET antivirus update error issue.

  • Other security products: If a third-party security product is already running on your computer, it might interfere while updating your ESET Antivirus.
  • The ESET Antivirus installation was not completed successfully: If another program runs in the background, your ESET product installation may end prematurely.

Solution 1: Clear Update Cache

  1. Visit the ESET home page to verify your active internet connection.
  2. Open the main program window of your ESET Windows product.
  3. To open the Advanced setup, press the F5 key. 
  4. Click the Update option and hover over to Basic and expand it. Next to Clear update cache, a Clear will be present; click OK.
  5. Click Click followed by Check for updates.

Solution 2: Delete the updated files

  1. Open the main program window of your ESET Windows product.
  2. To open the Advanced setup, press the F5 key.
  3. Click Detection Engine followed by HIPS and expand the Basic option.
  4. To disable HIPS click the toggle next to Enable HIPS and exit Advanced setup by clicking OK.
  5. Bookmark this page after restarting.
  6. Confirm that hidden files, folders, and drivers are visible to you.
  7. Delete the contents of the Charon folder and Updfiles folder.
  8. Navigate to C: / Program Files/ESET/ESET Security/Modules or C: /ProgramFiles/ESET/ESET Endpoint Antivirus/Modules. Delete the em0** folders and restart your computer.
  9. Re-enable HIPS and HIPS Self-Defense and again reboot your system.
  10. Open the main program window of your ESET Windows product.
  11. Click Update and then Check for updates.
  12. Uninstall and reinstall your ESET product if you still receive the ‘’error downloading update file’’ message.

Solution 3: Manually install the ESET product.

  1. First, you must determine which ESET product is installed on your computer. For that, open the main program window of your ESET Windows product.
  2. At the top of the window, the name of your ESET product will be displayed. 
  3. Suppose the Installed version number is earlier than the current version displayed above. Then you need to upgrade your ESET product to the latest version. 
  4. If a newer version is available, the ESET will automatically download and install it.
  5. When the Update is installed, restart your computer.
Antivirus Support

Frequently Asked Questions (FAQ's)

The ESET AV Removal tool scans your system for an antivirus program installed on your computer and removes it. To use it, follow the steps mentioned below:
  1. Download and install ESET AV Remover on your computer.
  2. To run the AV Remover tool, double-click the ESET AV Remover tool.
  3. Click Continue, and the ESET AV Remover will scan your computer for previously installed security software.
  4. Read the User License Agreement carefully and click Accept to confirm your action.
  5. Select the check box next to the applications you want to remove. Click on Remove to confirm your action.
  6. When you click Remove, the ESET AV Remover will remove the software from your computer.
  7. When the removal process is finished, Applications successfully removed will be displayed on the screen. Click Continue.
  8. Click Restart now to restart your computer. To ensure that all previous antivirus software is removed, rerun ESET AV Remover after your computer restarts.

  1. To fix this issue, you need to follow the steps mentioned below:
  2. Ensure that you are using the latest version of the ESET product.
  3. Confirm that you have enough free disk space on your system hard drive.
  4. Re-enter your License key for the ESET product.
  5. Clear the update cache.
  6. Remove any previously installed security software.
  7. Uninstall and reinstall your ESET product.
  8. Clean the infected system.

The ESET Antivirus can be updated either manually or automatically. If you want to schedule an ESET Endpoint Antivirus update, follow the steps mentioned below:
  1. Open the ESET Endpoint Antivirus on your system.
  2. Go to ESET Endpoint Antivirus main program window and click Tools>Schedulaer. 
  3. Here you will see a list of all scheduled tasks and configuration properties. 
  4. From the main Scheduler window, you can add or cancel any task.
  5. To edit the configuration of an existing scheduled task, right-click the task and click Edit.
  6. At the bottom of the window, click Add task.
  7. Enter the name of the task.
  8. From the drop-down menu, select Update.
  9. Turn on the Enabled switch to activate the task, click Next, and elect one of the timing options: Once, Repeated, Daily, Weekly, and Event triggered.
  10. Select the Skip task when running on battery power to minimize system resources when the laptop runs on battery.

You must follow the steps below to install the ESET Online Scanner.
  1. Download ESET Online Scanner, and double-click the .exe file to start the installation process.
  2. Select your desired language from the drop-down menu and click Get started>Yes.
  3. Click Accept in the terms of use screen, then click Get Started.
  4. Select your preference for the Customer Experience Improvement Program and the Detection feedback system and click Continue to complete the installation process.

ESET Online Scanner does not provide continuous protection against malware; the program performs periodic scans to identify and eliminate malware. Compared to ESET Online Scanner, other ESET security products are more advanced and offer multiple layers of protection against malware to prevent your computer from being infected. ESET Online Scanner gives you the option to delete it after every scan.

Latest Blogs

  • Dec 19, 2023
  • By Donald Olsen

How to Fix ESET Antivirus Update Error?

ESET is the best IT security solution for both home and business systems. If you are using ESET antivirus and internet s.... Read More
  • Nov 24, 2023
  • By Mathew Jones

How to Troubleshoot Can't Install ESET Antivirus Issue?

You have come to the right place if you want to solve the Can't install ESET antivirus issue. This is one of the mos.... Read More
  • Aug 10, 2023
  • By Donald Olsen

Learn All About ESET [A Cybersecurity Software Company]

Cybersecurity is everybody's right, and the ESET antivirus program got you this. It's a private limited software.... Read More