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Having trouble with your ESET Antivirus

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Q1: Please Choose Your ESET Product:

Antivirus Not Working

ESET is one of the most secure antiviruses on the market that offers excellent protection features, including malware and ransomware protection, anti-theft tool, and banking information security. However, once in a while, ESET Antivirus stops working or hangs. This is a serious problem; your system is vulnerable to online and offline threats if your antivirus is not working properly. This particular issue needs to be resolved as quickly as possible. This issue can be caused due to many reasons; we have to point out a few of these causes and possible solutions.


  • Outdated or older version of ESET antivirus: If you use an outdated version, you will encounter some problems.
  • Another third-party software: If you are running another antivirus program along with ESET antivirus, then there will be a conflict between these two for conflict. 
  • Unsuccessful installation: Your ESET product may only work properly if the product installation is successful.

Solution 1: Uninstall and reinstall the ESET software tool.

  1. Download the latest version of your ESET product.
  2. Save the file to your computer.
  3. Uninstall your existing ESET product.
  4. After uninstalling the existing ESET product, restart your computer.
  5. Navigate to the saved setup file and double-click the file to open ESET Live Installer.
  6. You must follow the on-screen instructions to install and activate your ESET product. 
  7. After uninstalling the existing product, you must run the uninstall tool again if you cannot install your ESET product.
  8. Uninstall the existing ESET product using the ESET Uninstaller tool. 

Solution 2: Update the ESET product.

  1. Open the main program window of your ESET Windows product.
  2. Click the Update option and then click on Check for updates to see if new updates are available.
  3. If a new update is available, then click on Update product now. You will be asked to restart your computer.
  4. When your computer restarts, confirm that your update was successful.

Solution 3: Disable your Windows Defender.

  1. Open the Windows Defender app on your computer.
  2. Next, open the Virus & Threat Protection option. 
  3. Then go to the Virus & Threat Protection Settings option.
  4. Disable the Real-time Protection. 
  5. Frequently Asked Questions (FAQs)
  6. How to fix the ESET Antivirus not working problem?
  7. To fix the problem, follow the steps mentioned below:
  8. Uninstall the existing ESET product from your computer and reinstall it.
  9. Also, disable the Windows Defender.
  10. After disabling Windows Defender, shut down your computer for some time and turn it back on.
  11. If the problem persists, open the ESET service and clik on the Dependencies tab.
  12. Change the setting from Manual or Disabled Auto.
  13. Setting the related dependencies to run the ESET without errors is important.
  14. How to fix the ESET update not working issue?
  15. Perform the procedures given below to fix the ESET update issue.
  16. Go to the official page of the ESET home page.
  17. On your system’s keyboard, press the F5 button.
  18. Click on the Update option, then Basic.
  19. From the Basic menu, list selects the Clear option and click OK.
  20. Reboot your computer and try to update the ESET app.
  21. When your system restarts, navigate to the main program window and click the Update option followed by Check for updates.
  22. Check if ESET can update its software or not.
Antivirus Support

Frequently Asked Questions (FAQ's)

ESET is one of the best and safest antivirus out there. It protects your website against malware, spyware, ransomware, phishing scams, and other online threats. Most of the time, if ESET antivirus and other security features work well, it sometimes runs into some fixable hiccups. When the ESET products start malfunctioning, there will be obvious signs.

To recover files that have been deleted or quarantined by ESET antivirus, you need to follow the steps mentioned below:
  1. Open the ESET Security, and in the left side menu, check the section Tools.
  2. In the central part of the window, select Quarantine; it gives you access to safe storage for infected and suspicious items.
  3. You will see a table showing all virus-infected items or other elements in the main window of the Quarantine. 
  4. Select the file you want to restore and click the Restore button below the table of infected items.
  5. Or right-click on the selected file to open the context menu and select Restore from the list of available actions.
  6. The selected file will be restored to its original location from where it was isolated and moved to the Quarantine.

To disable ESET real-time protection, follow the steps mentioned below:
  1. Open your ESET product on your computer.
  2. Tap Setup, then head to Computer protection.
  3. Tap Pause Antivirus and antispyware protection.
  4. Select the time you would like to disable protection from the drop-down menu.
  5. Remember to re-enable Antivirus and antispyware protection once you have troubleshooted or installed other software applications.
  6. Open the ESET main program window and click Enable Antivirus and antispyware protection.

If your system startup scan hangs or takes too long to complete, then you can temporarily disable the ESET startup scan by following the steps mentioned below:
  1. Open the main program window of your ESET Windows product and click Tools>More tools> Scheduler.
  2. Uncheck the box next to the System startup file check and the launch time.
  3. Reboot your computer. The startup scan is disabled.
  4. To re-enable the startup scan, open the main program window.
  5. Click Tools>More tools>Scheduler> and select the check box next to Automatic startup file check.

ESET has a powerful anti-malware scanner with various scanning options to prevent malware from Windows, Mac, and Android devices. It offers three scanning options: System Scan, Custom Scan, and Removable Device Scan. ESET’s system scan looks at areas most competitor antiviruses skip, such as UEFI, operating memory, system registry, and WMI Repository. All three ESET scans are lightweight and won’t slow down your system during scanning.

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