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Having trouble with your Bitdefender Antivirus

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Q1: Please Choose Your Bitdefender Product:

Unable to login my Bitdefender account

Bitdefender antivirus program helps users to secure their digital devices against cyber threats and malware. To activate Bitdefender, a user is required to create an account and log in to it to access its features and functions. Once you create an account, you can log in anytime and utilize the features.

Sometimes you may be unable to log in to your Bitdefender account, and there can be many causes for it. This error prevents you from entering your account. There are possible causes and solutions to fix this error.


  1. Unstable internet connection.
  2. Another installed antivirus software is creating the log in issue.
  3. Bitdefender files are not installed properly.

Solution 1: Check the Internet Connection

  1. Ensure the internet connection is stable. 
  2. Connect your computer to the internet. 
  3. End all the running programs on the internet. 
  4. Try to access the Bitdefender login page. 
  5. Put the right login details in the given area. 
  6. Then, press the Login button to access your Bitdefender account. 
  7. Now, you will be able to log in to your account successfully. 

Solution 2: Update Google Chrome

  1. Confirm that your web browser is of the latest version. 
  2. In order to update Google Chrome, you must go to Google Chrome and select More Options. 
  3. Then, select Update Google Chrome and tap on the Relaunch button. 
  4. In the case of Firefox, go to the Menu button and start the update process. 
  5. Now, press the Open Help Menu button. 
  6. Then, choose the About Firefox option. 
  7. If available, you can install an update. 
  8. Once the process is complete, tap on Restart Firefox to update. 
  9. Try to login into your Bitdefender account by following the on-screen instructions. 
  10. Ensure you put in the correct password. 
  11. Then, type in the email address linked to your Bitdefender account ( you can reset your password if you forgot). 
  12. In the end, follow the instructions, and you can log in now.
Antivirus Support

Frequently Asked Questions (FAQ's)

Sometimes Bitdefender shows login issues due to page loading and progression issues on the website. Due to this issue, you are unable to access Bitdefender Central once you update the browser. To fix this issue, clear your browser history, cookies, and caches.

To access the Bitdefender Central account, move to on your device. Then, the main dashboard will provide a view of the status of your subscription and the devices you need to pay attention to.

In case you forget your password and are unable to access the Bitdefender central account, follow these steps.
  1. Visit and tap on Sign in. 
  2. Then, type in the email address linked to your Bitdefender Central account. 
  3. Now, click Next. 
  4. When prompted for a password, click on Forgot password option instead of putting the password. 
  5. Next, type in your email address and click Next. 
  6. You will get an email with steps to reset your password. 
  7. Then, insert the security code received on the email and click Next or Change password in the email. 
  8. Select a new password and save the changes. 
  9. Move back to the Sign in screen. 
  10. Now, you will be able to log in with the new password.

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