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  • FACING ISSUE WITH YOUR ANTIVIRUS ?

Having trouble with your Webroot Antivirus


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Q1: Please Choose Your Webroot Product:

Remove my credit card from Webroot account


You can remove your credit card information from your account if you want to use another payment method for your Subscription. However, it is not possible to remove credit card information manually from your account. When necessary to withdraw your credit card details, users can only replace the details with another credit card. Otherwise, you can update your credit information by following these steps.

  1. First, log into the Webroot management console
  2. Then, click on Settings on the top navigation bar. 
  3. Then, click the Account information
  4. After that, press the Usage console button. 
  5. Now, My Billing portal will display billing information. 
  6. Then, click the Update card in the top right corner to update your process. 
  7. Also, you can start the update process by clicking Replace with a different card during the payment process. 
  8. Again, My Billing screen will display. You need to enter the credit card number, Expiration month/year, and card verification code. 
  9. When you put all the information, click Save & Next to continue. 
  10. Now, fill in your Email address, first name, last name, address, country, city, postal code, state, province, or region
  11. When done with filling in all information, click on Register to move forward. 
  12. Once the credit card information is updated, a message will appear saying your credit card was successfully updated.
Antivirus Support

Frequently Asked Questions (FAQ's)

You can cancel auto-renewal or turn off the plan by following the instructions at https://www/webroot.com/us/en/auto-renwal-output-wifi. You must remember the email address which you have used while activating your WiFi security account.

You need to go to the right corner of your screen. Then, click the Update card under the Account information to start the update process. Either you can start the update process by selecting the Replace with a different card option that appears during the payment process.

If you are required to edit your card information, you must use the customer service number printed on the card. Otherwise, if you want to edit this online, you should go to the website in the Change Address/ Phone Number section.

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