usa contact number +1-857-557-6826
uk contact number +44-161-791-4591

Having trouble with your Webroot Antivirus

  • 1
  • 2
  • 3
  • 4
  • 5

Q1: Please Choose Your Webroot Product:

Antivirus Scan Failed

A virus scan failed message may appear while downloading a file on Chrome. This issue may arise when the Webroot Identity shield is blocking the Windows Defender file. To fix this issue, an ID Shield override is created.


Webroot Identity Shield is blocking the Windows Defender file.


An ID shield override is created to resolve the issue. This is how to do this. 

  1. Go to the Webroot agent on your computer. 
  2. When open, click on the gear icon near the identity Protection
  3. Then, click on the Application Protection tab. 
  4. After that, locate MpoAv.dll in the application list and enable the Allow option. 
  5. Re-enter the CAPTCHA and tap Continue.

Then the override will become active, and no reboot is required.

Antivirus Support

Frequently Asked Questions (FAQ's)

A virus scan failed error indicates that your virus scanning software has blocked the file download. To get the details, you can check your antivirus software. The Windows attachment manager may be the reason for the removal of your files on your Windows system.

Follow these steps to run a virus scan manually:
  1. First of all, go to Start and find settings. 
  2. Under settings, select Update & Security
  3. Then choose Windows Security and then select Virus & Threat protection
  4. After that, move to Windows Security settings
  5. Lastly, choose Quick Scan under Current threats.

  1. First of all, go to Windows Security.
  2. Then, choose Virus & threat protection. 
  3. Now, select Scan options. 
  4. After that, choose Windows Defender Offline Scan. 
  5. At last, select Scan Now.

Latest Blogs

  • Dec 12, 2023
  • By Drake shawn

How to Resolve Webroot Antivirus Update Error?

During my professional career as a Webroot antivirus service specialist, I have helped many people resolve common proble.... Read More
  • Oct 23, 2023
  • By Donald Olsen

How to Troubleshoot Can't Install Webroot Antivirus Issue?

Welcome to our blog! This blog will tell you about the methods that help you troubleshoot the can't install Webroot .... Read More
  • Sep 16, 2023
  • By Mathew Jones

Top 5 Webroot Customer's Issues/Problems

Webroot is a powerful cloud security solution that protects system users from online threats. This lightweight antivirus.... Read More
  • May 02, 2023
  • By Drake shawn

Must-Know Facts About Webroot | Antivirus Tales

You have chosen a popular and feature-perfect antivirus for your device protection. But what are the facts that are hidd.... Read More