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Having trouble with your Webroot Antivirus

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Q1: Please Choose Your Webroot Product:

Add a device to my Webroot account

Generally, you will have to add a device to your account by sending an enrollment invitation to users. The users may have more than one device. However, the steps to send the invitation are different; the process is the same. The User will receive an email or text invitation and follow the instructions to use the link.

There are the steps required to add a device to a Webroot account.

  1. First of all, visit
  2. Then, select the Mobile Protection option. 
  3. Now, click on the Devices tab. 
  4. After that, click on Add a device
  5. Then, select one option from the ownership drop-down menu: 
    • Company 
    • Employee 
    • Not specified 
  6. Enter the phone number of the device owner in the given field. For the other devices or tablets, you can add another phone number for the User. 
  7. Thereafter, select either Existing User or New User. 
  8. If you choose New User, enter your first name, last name, and email address. 
  9. Then, choose any one checkbox at the bottom of the panel to select the method to send enrollment instructions: 
    • Email enrollment instructions to User 
    • Email enrollment instructions to me 
    • SMS/Text enrollment instructions to User 
  10. 5. Once you choose the option, click Save to send the enrollment invitation to the User.
Antivirus Support

Frequently Asked Questions (FAQ's)

You will need an internet connection to install the software. Now, follow the instructions given below.
  1. First, move to the SecureAnywhere installer. 
  2. Then, click on Download. 
  3. After that, type in your keycode and click on Agree and Install
  4. Click on installation options to check the installation options. 
  5. Tap Yes. 
  6. Now, enter your email address and click on Continue. 
  7. At last, click Start using SecureAnywhere.

Yes, the Webroot security software comes with many types of licenses that let you install it on up to five devices. But if your license is only for one computer, you cannot install it on more than one computer.

To add a device to Webroot SecureAnywhere:
  1. First, log into the SecureAnywhere account. 
  2. Then, tap the Go to Mobile protection button. 
  3. Now the Mobile Protection console will display the status tab as active. 
  4. Next, tap on the Devices tab. Then the Device tab will open. 
  5. Lastly, click on the Add a Device icon. Then, a Add a Device window will appear.

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