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Having trouble with your Sophos Antivirus

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Q1: Please Choose Your Sophos Product:

Unable to login my Sophos account

Sophos account protects your device from malware and malicious content. Sometimes you may be unable to log in to your Sophos account for various reasons. Without a login, you can't access your account. 


  • Invalid user name 
  • Incorrect password 
  • An unstable internet connection.


  • Check whether you are putting in the right credentials. 
  • You can reset your password if the current password isn't working. 
  • Confirm whether the account is locked out or not. 
  • Confirm that the expired credentials aren't saved on your System.

Besides the above solutions, you should sign up for the Sophos Support Notification service for details regarding product releases and critical issues.

Antivirus Support

Frequently Asked Questions (FAQ's)

Only an Admin can enter and use the license key to log into Sophos Central Amin. You will receive the license key in the email sent by Sophos. Follow the given instructions.
  1. First, log into Sophos Central Admin. 
  2. Then, click on the admin account named licensing. 
  3. Tap Apply License key. 
  4. Enter the license key. 
  5. Lastly, click Apply.

A Sophos account allows you to access the Sophos Home dashboard consisting of options to manage your device via the internet and protect additional devices. It also allows you to access support if using a Premium subscription.

To use Sophos:
  1. Sign in to your Sophos account. 
  2. Then, click the device you want to scan. 
  3. Now, enable the slider and select the preferred date/time.
All the scheduled scans will appear on the Sophos Home dashboard after completion. Ensure your device is connected to a stable Internet connection.

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