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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Product key not working

When you purchase a Norton antivirus online or from a retail store, you receive a product key to activate your product. You get it as a card if you have purchased it from a retail store. And if you have purchased the product online, you will receive an activation code on your registered email. You need to enter this code to unlock all the paid features of Norton Antivirus, but the product key may not work. In the post below, you will learn about this issue's possible causes and solutions.


Incorrect product key: Most people face this issue if they mistakenly enter the wrong product key, like some characters, such as the number 0 and the letter O look similar. 

The product key needs to be activated: You can face this issue if you have purchased the Norton from a retailer and he has not activated it.

Used product key: If the product key has previously been used by someone else, then your product key won't work anymore.

Solution 1: Make sure that you are entering the right product key

  1. First, either on your computer, launch the Norton antivirus program or open Norton's official website. 
  2. Next, go to the section where you have to enter the product key to activate your product. 
  3. Now, carefully enter your product key as mentioned in the email or on the card. Make sure that you are using the right number and alphabet. Also, be careful about using the spacing.

Solution 2: Use Norton Utilities Premium or Norton Utilities Ultimate

  1. Visit the Norton official account and sign into your account.
  2. At the top-right corner of your profile, click on it and go to the Manage My subscriptions' tab.
  3. The activation key is on the My Subscriptions tab under Norton Utilities Ultimate or Norton Utilities Premium.
  4. Copy or write down the product key.
  5. Then, open Norton Utilities product. 
  6. On the top-right corner of the screen, you will see a help icon; click on it.
  7. Click About Norton Utilities Ultimate or About Norton Utilities Premium. 
  8. Click Change Key in the Norton window.
  9. Enter the Norton Utilities product key there, and lastly, click Finish Activation to wrap up the process.

Solution 3: Contact your retailer

  1. You must contact your retailer if you have purchased your product from a retail store.
  2. And in case you have purchased it online, contact Norton's customer care. 
  3. Afterward, you can ask them to activate your product key.
  4. Once your product key is activated, enter the product key to activate your product.
Antivirus Support

Frequently Asked Questions (FAQ's)

To install the Norton product key, you need to follow the steps mentioned below;
  1. Open your browser and go to
  2. Click sign in, and there you will see a get started page.
  3. Next, click Enter a new Product key and type your product key.
  4. Carefully read the terms & license agreement and then click agree.
  5. Update your billing address and other details on the Annual Automatic Renewal authorization page.

You can find your product key in one of the following ways:
  1. If you purchased the product online, you must have received the product key in the order confirmation email. 
  2. If you purchased it from a retail store, the product key is printed on the box or the back of the card.
  3. If the Norton antivirus is pre-installed on your device, the product key will be a text file at Program Files>Norton. You can contact the device manufacturer for the product key if the text file is missing.

You can transfer your Norton license to another device by following these steps:
  1. Visit Norton's official account and sign in to your account.
  2. On the Device Security page, select the device that you no longer want to protect.
  3. If your device does not appear there, click the View history link. It will show you a list of your older inactive devices.
  4. Below the device, you will see the More options icon; click on that and then click on the Manage License in the menu.
  5. In the Manage License page, select Remove LIcense and click Yes to confirm your action.
  6. To install the protection on a new device, select the one you want to protect and click Install now.

Follow the steps mentioned below to turn off Norton's Automatic Program Control. 
  1. Open your Norton security product, and next to the Device Security window, you will see the My Norton window; click Open.
  2. Click Settings in the Norton product main window.
  3. Click Firewall in the Settings window.
  4. Next, click Advanced Program Control in the Firewall settings window.
  5. Move the On/Off switch to Off in the Automatic Program Control row.
  6. Click Yes in the confirmation window.
  7. In the Settings window, click Apply, followed by Close.

You can configure your Norton product to exclude specific files or programs from the Auto-Protect, and Behavioral Protection scans to stop Norton from blocking your files. You can use Real Time Exclusions and Scan Exclusions to exclude files, folders, and programs from scanning. When you add a file or folder to the exclusion list, your Norton product ignores that file or folder while scanning for security risks.

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