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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Can't install antivirus

Norton is one of the best computer security software readily available. However, once in a while, Norton antivirus fails to install on the Computer for some reason. This problem can occur due to various reasons. To quickly and effectively resolve this issue, you need first to figure out the cause of this problem. Then only you can take proper steps to fix or troubleshoot these issues. Hence, the content below will help you learn about the possible reasons that are causing this problem and the solution to resolve this issue.


  • Compatibility issue: You can only install Norton Antivirus on your PC or laptop if the antivirus is incompatible with your OS. It can also happen if your device fails to meet the minimum hardware requirement for the software. 
  • Technical glitches and corrupted files: Installation failure can also happen due to incorrect settings or preferences set by the user during the installation process.
  • Multiple Antivirus Programs: You won't be able to install it on your Windows 10 PC or laptop if you have another antivirus program installed.
  • Outdated OS version: If your Operating System is not current, you can face difficulty installing the antivirus on your Computer or PC. Your old drivers may not support the Norton antivirus.

Solutions 1: Check if your desktop or laptop meets Norton's minimum hardware requirement.

Ensure you use a device with Windows 7 Service Pack 1 or higher. Norton has moved Windows Vista, Windows XP, and Windows 7SPO (Service Pack 0) versions of the security software into Maintenance Mode. If your PC or laptop uses any of these OS, you may face some issues while installing Norton antivirus. 

  1. If your device uses Windows 7,8, 10, or 11, you need 1 to 2 GB of RAM.
  2. You also need to have 300 MB of free hard disk space.
  3. You must also consider a fast, steady internet connection and web browser.

Solution 2: Start your desktop or laptop in Safe Mode.

  1. Press the Windows logo key plus the I button on your keyboard to open the Settings window on the screen. If that doesn't work, click the Start button and go to settings.
  2. There you must click on the System option and select the Recovery option,
  3. Lastly, click on the Start System recovery.

Solution 3: Uninstall the third-party antivirus.

  1. First, restart your Computer.
  2. Before installing the Norton antivirus, you need to uninstall that third-party antivirus.
  3. Soulution:4- Update your Operating System
  4. First, go to the taskbar and click on the Start option.
  5. On your screen, a list of various options will appear; among those options, choose Settings.
  6. Then proceed to the Security & Update option. 
  7. There, you need to click on the Check for Update option. 
  8. If an update is available, it will show there, download and install it.
  9. After your system is up to date, try installing Norton again.
Antivirus Support

Frequently Asked Questions (FAQ's)

Windows is an in-built antivirus that comes with Windows 7,8,10, and 11. Although it's a good antivirus, it can't protect your system against all threats. It can detect and eliminate a few threats, but not all. Some may bypass the Windows security and firewall, so investing in third-party antivirus such as Norton is advisable.

Unfortunately, installing a third-party security app, Norton will automatically disable the Windows defender. As mentioned earlier, if multiple antivirus suites are running with each other, there will be a conflict for control, so it's best to avoid running both.

Yes, Norton Antivirus slows down your device, but you won't notice it. You won't face any issues during start-up, launching apps, or browsing the internet. Other factors can cause your system to slow down, such as not having enough memory, as, over the years, your system has created and stored various junk files.

Yes, Norton Antivirus is compatible with Windows 10 and other operating systems such as MacOS, IOS, and Android. Norton offers a range of plans and prices, such as the Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 for Gamers, and Norton 360 with Life Lock. Norton Antivirus Plus can only be installed on one PC or Mac, whereas all Norton 360 plans support devices such as PCs, Macs, Android smartphones, and iPhones.

Norton is one of the most popular antivirus software out there. It offers multi-layered protection and comprehensive security tools to protect Windows, Mac, Android, and IOS devices against all threats, including viruses, malware, and spyware. Its security tools include a secure VPN, password manager, smart firewall, cloud backup service, and parental controls.

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