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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Antivirus Update Error

The Noton antivirus may occasionally run into a technical glitch and show an update error. The particular error can be caused due to various reasons. To fix this issue, you need to identify the root causes of it, which in itself is a big task. Lucky for you, we will help you figure out the root causes of this problem and a solution to fix the Norton update error.


  • Third-party antivirus: Running another third-party antivirus on your system may interfere with the updating process and cause such an error.
  • Some issues in the Norton antivirus itself: The app may run into a technical glitch sometimes, which may have happened during installation.

Solutions 1: Update Norton manually

To check if Norton's latest version is available, open your Norton product, select Help, and then go to New Version Check. You can manually update Norton Antivirus from your account or the Norton Update Center. 

Update Norton through the account:

  1. On your search portal, open the Norton official website.
  2. Then, select the sign-in button and enter your username and password.
  3. When you log into your account, choose the device security option.
  4. There, select the device and click on the update button, given next to the protection plan.

Update Norton through Norton Update Center:

  1. First, visit the Norton Update Center and click the Update Me Now option.
  2. Under the file download option, click on the security warning option.
  3. That's all you need to do, download the update manually. Once the file is downloaded, install it on your Windows PC or laptop.

Solution 2: Uninstall Norton and then install the latest version.

  1. Press the Windows plus R keys to open the Run dialog box.
  2. In the following space, enter your text and click Enter.
  3. In the provided list, you will see the currently installed software; select the Norton Antivirus product. Then tap on the Uninstall option or Remove.
  4. Then follow the instructions displayed on the screen.
  5. Once the uninstallation process is finished, restart your system.
  6. Finally, you can download the latest version of Norton Antivirus and install it on your system.

Solution 3: Disable the Windows Defender from your PC or laptop.

  1. On your device, open the Windows Defender app.
  2. There, open the Virus & Threat Protection option.
  3. Next, select the Virus & threat Protection Settings option.
  4. Lastly, you have to disable the option of Real-time Protection.
Antivirus Support

Frequently Asked Questions (FAQ's)

If the programs are outdated, your system is vulnerable to cyber-attacks. Hackers and cybercriminals can easily exploit an outdated program. That's it is imperative to update your software entirely. That's where Norton Software updater comes into the picture; it ensures that all your programs and drivers are up to date.

To run the Norton Software updater, you need to follow the steps mentioned below:
  • On your device, open the 'My Norton' window.
  • Click the 'Scan' button next to the 'Software updater.'
  • Wait until the scan is finished.
  • Click on the 'Programs requiring attention' tab to select the programs you want to update.
  • If you want to download the windows update, click 'Include Windows update in the current scan.'
  • When you select the programs you want to update, click 'Finish'.

Norton Software updater can't update programs not supported by Norton, such as browsers, media, gaming, communication, productivity-related, meetings-related programs, and file-sharing programs. Except for these programs, Norton Software updater can update any program. You can also temporarily disable it if you like.

To enable or disable the Norton Auto-Update feature, follow the steps mentioned below:
  1. Open your Norton product on your computer.
  2. Press the settings icon in the center panel in the My Norton window and go to the Software Updater setting.
  3. In the Software Updater setting window, you can turn on and off the Auto-Update switch.
  4. How to exclude a specific program from Norton Software Updater scans?
  5. If there is a specific program that you want to exclude from the Norton Updater scans, then you need to follow the steps mentioned below:
  6. Launch your Norton security product on your computer.
  7. In the My Norton window, click the settings icon in the center panel, followed by Software Updater, then Excluded Programs.
  8. In the Excluded Programs window, select Add.
  9. Select the program that you want to exclude and press Add.

Many think Norton slows down your computer, but it could be something else. Norton can even improve your PC performance, but you must ensure you use the latest version of Norton's security product. Update your web browser. To get the best out of Norton Protection, you must check out Norton's Performance feature. It shows you the reason that could be causing performance delays. Norton also lets you optimize disks, clean up files, and edit system start-up options to improve PC performance.

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