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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Antivirus Not Working

There is no doubt that Norton is a reliable and trusted antivirus, but it can still run into some minor hiccups and technical glitches. It can interfere with your system's performance, or your system gets locked or frozen. It can be frustrating, and you may want to resolve this issue quickly. This problem can occur due to different reasons; first, we will discuss that then we will move to the possible solution to resolve this issue.


  • Corrupted File: While installing Norton on your Computer, if you run other programs, your Computer may shut down unexpectedly, and the Norton installation may get corrupted. 
  • An Interrupted Download: Norton has reported that many program start-up issues can occur due to incomplete downloads. The incomplete download prevents the program from installing and running properly. 
  • Multiple Antivirus Programs: Having another third-party Antivirus on your system can cause many complications.
  • Outdated app: If you have not updated your Norton Antivirus for a long time, it can create problems when you try to open the app on your system.

Solution 1: Restart and remove third-party antivirus from your Computer.

Simply rebooting your system clears your system's memory and terminates all programs running in the background, including Norton. It can also remove conflicts between two conflicting files. When your system starts again, you won't see any error message. If the error keeps showing up, uninstall the third-party software from your computer.

Solution 2: Update your Norton Antivirus.

Updating to the latest version can solve many issues that you are experiencing with older versions. You can update to the latest version of Norton if you have an active subscription. You can manually update your Norton product from the Norton Update Center or your account.

Solution 3: Run Norton Autofix

  1. Open your Norton device security product and click on the My the Norton window, which will be next to Device Security.
  2. Click Help in the Norton product main window, then click Get Support.
  3. You can monitor the progress in the Norton Autofix window.
  4. After the problem is fixed, close the application.

Solution 4: Run the Norton Remove and Reinstall Tool

  1. First, uninstall the previous version of Norton Antivirus and download the Norton Remove and Reinstall tool. 
  2. To open the Downloads window in your browser, press Ctrl plus the J button.
  3. Double-click the NRnR icon.
  4. After reading the terms and license agreement, click Agree.
  5. Click on Remove & Reinstall option. You may see the Remove button if you received your Norton product from your service provider.
  6. Click Remove or continue.
  7. Lastly, click on Restart Now.

Follow the on-screen instructions to reinstall the Norton Antivirus when the System restarts.

Antivirus Support

Frequently Asked Questions (FAQ's)

Norton Remove and Reinstall tool helps you reinstall and uninstall the Norton product on the Windows operating system. When you run this tool, it will uninstall the current Norton version and restarts your System. The tool automatically downloads and installs Norton's latest version when your System restarts.

When your laptop runs on battery, the apps running in the background should consume minimum resources. To ensure that you can configure a low threshold profile for battery use. Your Norton product notifies you when a program or a process exceeds the low threshold limit. The Norton product automatically changes the threshold profile to low when your laptop runs on battery power.

You can run the Windows troubleshooting process on your computer or laptop to fix Norton's not working issue.
  1. Click on the Windows Start option and then select Settings.
  2. Then go to the Update & Security option and click the Troubleshoot option.
  3. Once the troubleshooting process is completed, it will resolve your issue.

No, your Norton product subscription does not get canceled; it continues even when you uninstall it from your computer. You can continue using your Norton product after reinstalling it on your computer. If you do not want to reinstall your Norton product and have enrolled in an automatic renewal subscription, you need to cancel your subscription, or else you will be charged for it.

Norton antivirus is widely used for both personal and business use. To remove and reinstall the Norton product, you must follow the steps mentioned below:
  1. Find the Norton product key that you got with your Norton product.
  2. Go to the Norton website and navigate to the Norton account page.
  3. Click on the Remove or Reinstall option.
  4. Follow the instructions displayed on your screen and click on next.

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