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Having trouble with your Mcafee Antivirus

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Q1: Please Choose Your Mcafee Product:

Antivirus Scan Failed

You do not have to worry if your McAfee antivirus scan fails. It is obvious to face this issue due to some technical reasons on your antivirus product or PC. Therefore, to help you resolve this error from your PC, this content is going to know its root causes. Also, you learn about some effective methods by using them; you will solve the issue thoroughly from your device.


Using an older version of McAfee product: If you are using an older version of McAfee product, some of its features might not work properly. As a result, it can face some issues in scanning viruses.

 Having any other third-party software: Using another third-party antivirus than McAfee can give birth to this conflict in your device.

Solution 1. Restart the McAfee Scan Service.

  1. First, you need to open the McAfee application on your device. 
  2. After that, navigate to the top right side to the General Settings and Alerts. 
  3. Then click on Access Protection and, select Uncheck, select Apply option.
  4. Now, you need to close the McAfee Interface. 
  5. Next, navigate to the McAfee Scanner Service on the right pane. 
  6. Then, you are required to double-click on it to open it. 
  7. Thereafter, select the Restart option to restart the service. 
  8. And then, set it to Automatic and click on the OK option.

Solution 2. Uninstall and Reinstall Your McAfee Product

  1. First of all, you need to disable the McAfee product and check if you can download it. 
  2. After that, you are required to delete Chrome & Edge [It is usually located under extensions].
  3. In the next step, you must remove the product from the control panel. 
  4. Thereafter, you need to restart your PC. 
  5. Once you restart your computer system, download and install the McAfee product. 
  6. Then launch the McAfee program. 
  7. Try to find the Protect Me on the Web option. 
  8. Now, add the McAfee extension to Chrome. 
  9. Lastly, check if the antivirus scan is working or not.
Antivirus Support

Frequently Asked Questions (FAQ's)

Below are the steps to manually check the updates of McAfee products.
  1. First, you need to double-click on the McAfee products on the Windows icon. 
  2. Next, select the PC security option. 
  3. Then choose the option update McAfee app option and then select the check for updates option. 
  4. Now, wait for some time for to download to be complete. 
  5. Once the McAfee product is updated, you will receive a message to inform you.

  1. First of all, press the Windows logo button, and I key simultaneously on the keyboard to Windows Settings. 
  2. Then click on the Update & Security or Privacy & Security option based on the Windows OS you are using on your device. 
  3. Then click on the Windows Security option and then choose the Open Windows Security option. 
  4. From there, remove any suspicious apps you see.

  1. Click on the Start menu on the desktop and then open the Control Panel. 
  2. Then go to the Programmes and Features option, and open it. 
  3. Next, you need to verify to make sure that McAfee is installed. (If you do not find the McAfee product in the list, then download and install it first.)
  4. When the installation is complete, double in on the McAfee icon on the desktop and check if it is working.

Yes, McAfee is among the most prominent antivirus products in the industry of computer security. Its products come with loads of cutting-edge features that provide best-in-class security to your device. Plus, McAfee virus scan is one of the most prominent features that allow you to detect viruses on your device and eliminate any potential threats. If you want to protect your devices from all types of known or unknown malware, then this product is worth giving a shot at.

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