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Having trouble with your AVG Antivirus

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Q1: Please Choose Your AVG Product:

Antivirus Scan Failed

AVG software is a prominent antivirus software and works efficiently to protect your devices from threats. Like all antivirus solutions, it also has technical issues sometimes. A virus scan failure is one such common issue users face. But why does this happen? There are various causes and fixes to resolve the scanning issue.


  1. Existing antivirus programs may be interfering with the AVG antivirus. 
  2. The antivirus software is not updated. 
  3. Files are corrupted.

Solution 1: Reboot Your System

The rebooting system is the primary fix for any technical glitch. Follow the given steps. 

  1. Go to Start on your computer. 
  2. Tap on the power button. 
  3. Then, go to the Restart option. 
  4. Now, the device will start rebooting. 
  5. Once your system completes rebooting, try scanning again. 

Solution 2: Reinstall AVG Antivirus

If a reboot doesn't work, move to reinstall the Antivirus. Follow the steps to do so. 

  1. Go to the Start menu and navigate to the Control Panel. 
  2. Then, go to Programs and Applications. 
  3. Now, tap on Uninstall a program. 
  4. Select AVG antivirus and click the Uninstall button. 
  5. Follow the on-screen instructions to uninstall AVG Antivirus. 
  6. After that, go to the Web browser and find the AVG antivirus. 
  7. Then, go to the download section. 
  8. Tap on the Download button. 
  9. Again, install the AVG application on your computer and check if the issue persists.
Antivirus Support

Frequently Asked Questions (FAQ's)

To scan a document in AVG, you must configure the settings. To do so:
  1. Go to the AVG antivirus user interface and click on the three-bar menu. 
  2. Then, select Settings. 
  3. Now, go to Basic protection. 
  4. Then, select Scans from the left panel. 
  5. After that, adjust the scan settings according to your preferences.

If AVG is not responding, there may be leftovers of some previous software that is interfering with your antivirus software. If this issue occurs, use an AVG clear tool to eliminate the traces. Apart from this, restart your PC and reinstall the software. Once you are done, check the status.

No, AVG scan doesn't affect offline or online. When the internet is turned on, AVG identity protection and AVG Online Shield will control all your online activities and detect any type of malware or threat.

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