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Having trouble with your Webroot Antivirus

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Q1: Please Choose Your Webroot Product:

Product key not working

Sometimes your product key may not work and shows errors. When this error occurs, verify if your Webroot SecureAnywhere is connected to the internet and then try again. An internet connection is necessary to install Webroot. Hence, if not connected to the internet, connect it first. If this method doesn’t work, start your computer in Safe Mode. Apart from that, there could be various other causes for this issue. Here, you will get the full information about causes and solutions for Webroot product keys not working. 


The product key is used: If you enter the already used product key to activate your Webroot product then you can get the error while doing so. 

Product key not activated yet: Sometimes the product code you are trying to enter is not activated yet in this case it can show some issues.

Solutions 1.  Start your computer device in safe mode.

  1. For the first step, you need to restart your computer system. 
  2. While starting your window you see the black and white Starting Windows bar below the screen; tap on the F8 until you see the Windows Advanced Options menu appears. 
  3. On the Windows Advanced Options, you will see that the Safe Mode is selected by default. From there you can choose either Safe Mode or Safe Mode with Networking. 
  4. After selecting the appropriate option, press the Enter key on your keyboard.
  5. Next, you have to perform the troubleshooting action. 
  6. Once the earlier process is complete and the device opens go to your Webroot product and try to activate it using the product key code. 

Solution 2. Check if your device is connected to an internet

  1. First of all, you have to click on the Start button. 
  2. In the search section, and type Settings to open the Settings window. 
  3. After you open the Settings window Network & Internet option. 
  4. Now, check the details of your internet connection. 
  5. If it is not connected to a network then connect your device to a network.
Antivirus Support

Frequently Asked Questions (FAQ's)

The steps to activate the Webroot keycode are as follows:
  1. For the first step, open the Webroot program on your PC. 
  2. Move to the My Account option and click on the gear icon next to it. 
  3. After that, go to the Activate a New Keycode field and type the product key code.
  4. And then, click on the Activate option. 
  5. Furthermore, choose the OK option. 
  6. If you see any scan process running then let it complete. You will be able to see the new key code in the My account section. 

A Webroot keycode is necessary if you want to activate a webroot account. It consists of 20 alphanumeric characters. For every Webroot product a unique keycode is given to activate the account. You receive the keycode in your email when you purchase the product online and get a card with code if you get it from a retail store.

Yes you can use the Webroot one or more products. However it depends on the subscription plan you chose. If you choose only the single device webroot product then you canโ€™t not use it on any other device. However, you can choose to subscribe for the Webroot plan of up to 5 devices. So, you need to take the two device plan of Webroot to use it on two devices.

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