usa contact number +1-857-557-6826
uk contact number +44-161-791-4591
  • FACING ISSUE WITH YOUR ANTIVIRUS ?

Having trouble with your Webroot Antivirus


  • 1
  • 2
  • 3
  • 4
  • 5

Q1: Please Choose Your Webroot Product:

Antivirus Update Error


Webroot antivirus is a well-known name among the top antivirus programs. It has been successful in dealing with cybersecurity issues and online threats. It can protect your device by blocking unauthorized websites. However, some technical issues may arise during the use. “Webroot not updating” is one of those issues. There can be many reasons for this error to occur. In the following content, acquire all the essential information you need to fix the issue from your device. 

Causes

  1. The active programs on Windows crash. 
  2. Windows are responding slowly. 
  3. Your System might freeze for some time. 
  4. The System may be infected with viruses or malware. 

Solutions:

If you are unable to update Webroot antivirus, you can troubleshoot it by following a few steps given below. 

  1. First of all go to your browser and visit “www(dot)webroot(dot)com/us/en/home/renewal
  2. Type your 20-character alphanumeric product key, which you get on the product box or via email during purchase. 
  3. Then, enter your product key on the Webroot Online Console
  4. Keep your computer system turned on to uninstall and reinstall. 
  5. Then, tap on the download option of “Best Buy Geek Squad Subscription” on the screen. 
  6. Next, install Webroot with a new installer and insert the product key code. 
  7. After that, tap on the Finish button once the installation process is complete. 
  8. Lastly, restart your computer. 

Solution 2. Manually update the Webroot antivirus software

  1. First of all, open the Webroot product you are using by double-clicking on the app. 
  2. After that, in the next step, you need to open the drop-down menu and Open the Webroot SecureAnywhere option. 
  3. After that, move to the main window and choose the My Account option. 
  4. In the next step, click on the gear icon of My Account. 
  5. Afterward, in the next opened window choose Check for updates
  6. When it shows any update click on it to download it and then install it on your device.
Antivirus Support

Frequently Asked Questions (FAQ's)

Here is how you can force an update:
  1. Open the system tray, and go to the endpoint.
  2. Then, find the Webroot icon and right-click on it.
  3. On the displayed drop-down menu, select:
  4. Refresh Configuration
  5. And finally, your system will update.

Every time when a user performs a scan, Webroot connects to the cloud to download and apply any new features or updates to the PC. The feature SecureAnywhere handles updates as soon as they become available. So, make sure the computer is online and the security is always up to speed.

In case you have purchased your webroot subscription from the geek squad and installed it on your PC, the validity will be 6 months to 3 years. Once the subscription period is over, you will need to renew the subscription.

The SecureAnywhere feature of the Webroot is difficult to remove, as the software does not acquire a built-in uninstall function. However, once the PC no longer supports Webroot, you will be able to install a new antivirus.

You cannot request a password reset from Webroot Support. However, you can call them for help if you have lost your keycode or id. After they have confirmed your identification, they will help you with the required process and details to do the reset.

Latest Blogs

  • Jun 21, 2024
  • By Mathew Jones

How to Resolve Webroot Installation and Uninstallation Error?

Sometimes, you can get the Webroot installation and uninstallation error without any warning. But do not worry if you ar.... Read More
  • Dec 12, 2023
  • By Drake shawn

How to Resolve Webroot Antivirus Update Error?

During my professional career as a Webroot antivirus service specialist, I have helped many people resolve common proble.... Read More
  • Oct 23, 2023
  • By Donald Olsen

How to Troubleshoot Can't Install Webroot Antivirus Issue?

Welcome to our blog! This blog will tell you about the methods that help you troubleshoot the can't install Webroot .... Read More
  • Sep 16, 2023
  • By Mathew Jones

Top 5 Webroot Customer's Issues/Problems

Webroot is a powerful cloud security solution that protects system users from online threats. This lightweight antivirus.... Read More
  • May 02, 2023
  • By Drake shawn

Must-Know Facts About Webroot | Antivirus Tales

You have chosen a popular and feature-perfect antivirus for your device protection. But what are the facts that are hidd.... Read More