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Having trouble with your Webroot Antivirus

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Q1: Please Choose Your Webroot Product:

Antivirus Update Error

Webroot antivirus is a well-known name among the top antivirus programs. It has been successful in dealing with cybersecurity issues and online threats. It can protect your device by blocking unauthorized websites. However, some technical issues may arise during the use. “Webroot not updating” is one of those issues. There can be many reasons for this error to occur. In the following content, acquire all the essential information you need to fix the issue from your device. 


  1. The active programs on Windows crash. 
  2. Windows are responding slowly. 
  3. Your System might freeze for some time. 
  4. The System may be infected with viruses or malware. 


If you are unable to update Webroot antivirus, you can troubleshoot it by following a few steps given below. 

  1. First of all go to your browser and visit “www(dot)webroot(dot)com/us/en/home/renewal
  2. Type your 20-character alphanumeric product key, which you get on the product box or via email during purchase. 
  3. Then, enter your product key on the Webroot Online Console
  4. Keep your computer system turned on to uninstall and reinstall. 
  5. Then, tap on the download option of “Best Buy Geek Squad Subscription” on the screen. 
  6. Next, install Webroot with a new installer and insert the product key code. 
  7. After that, tap on the Finish button once the installation process is complete. 
  8. Lastly, restart your computer. 

Solution 2. Manually update the Webroot antivirus software

  1. First of all, open the Webroot product you are using by double-clicking on the app. 
  2. After that, in the next step, you need to open the drop-down menu and Open the Webroot SecureAnywhere option. 
  3. After that, move to the main window and choose the My Account option. 
  4. In the next step, click on the gear icon of My Account. 
  5. Afterward, in the next opened window choose Check for updates
  6. When it shows any update click on it to download it and then install it on your device.
Antivirus Support

Frequently Asked Questions (FAQ's)

Here is how you can force an update:
  1. Open the system tray, and go to the endpoint.
  2. Then, find the Webroot icon and right-click on it.
  3. On the displayed drop-down menu, select:
  4. Refresh Configuration
  5. And finally, your system will update.

Every time when a user performs a scan, Webroot connects to the cloud to download and apply any new features or updates to the PC. The feature SecureAnywhere handles updates as soon as they become available. So, make sure the computer is online and the security is always up to speed.

In case you have purchased your webroot subscription from the geek squad and installed it on your PC, the validity will be 6 months to 3 years. Once the subscription period is over, you will need to renew the subscription.

The SecureAnywhere feature of the Webroot is difficult to remove, as the software does not acquire a built-in uninstall function. However, once the PC no longer supports Webroot, you will be able to install a new antivirus.

You cannot request a password reset from Webroot Support. However, you can call them for help if you have lost your keycode or id. After they have confirmed your identification, they will help you with the required process and details to do the reset.

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