usa contact number +1-857-557-6826
uk contact number +44-161-791-4591

Having trouble with your Trend Micro Antivirus

  • 1
  • 2
  • 3
  • 4
  • 5

Q1: Please Choose Your Trend Micro Product:

Unable to login my Trend Micro account

It is inevitable to get into a situation where you can not access your Trend Micro account. You can face this issue due to many reasons on your device. You must try to find out the reason behind the issue if you want to fix this. Therefore, this content will try to impart to you the various effective methods you can use. Also, you will learn about the causes behind this issue.


Enter the wrong password: You can not access your Trend Micro account if you enter the wrong password in its field. 

You forgot your email address: If you enter the wrong password to your account, you can get into a conflict in logging into your Trend Micro account. 

Solutions: 1. Check if you are using the right password

  1. If your password is wrong then open the official website of Trend Micro on any web browser. 
  2. Now, in the email field, type your email and then select the Check Now option. 
  3. After that, you will receive a link from Trend Micro to reset the password. (In case you are unable to find the Trend Micro email, then check your Junk or Spam mail folder. 
  4. Then, you need to click on the email you got from Trend Micro. 
  5. Afterward, click on change your password now
  6. Now, you have to enter your new password in the new password field. 
  7. Again enter the same password in the Confirm new password field. 
  8. Now, select the option Update Password option. 
  9. And lastly, choose the option to sign in.
Antivirus Support

Frequently Asked Questions (FAQ's)

The procedure to add Trend Micro on Chrome are as follows-
  1. First of all, you need to get the Trend Micro app on the Google Chrome web store. 
  2. In the next step, you have to choose the Add to Chrome option. 
  3. And then, click on the Add Extension and wait for to finish the download. 
  4. Furthermore, you are required to click on the Extensions icon and select the Trend Micro Security option. Pin on it if you want to have a better user experience. 
  5. Now, carefully read the Privacy & Personal Data Collection Disclosure and select the privacy option. 
  6. Next, choose the Accept and Start option after you read the Trend Micro License Agreement
  7. Finally, you can activate Trend Micro; you must sign in to your account using your registered email address and password.

If you want to renew your Trend Micro subscription, follow the steps below-
  1. First, double-click on the Trend Micro app to open it. 
  2. Next, you are required to find the “Renew Now” button. 
  3. Then, choose the renew option and follow the shown instructions to checkout securely.

You must follow the process below to know if your Trend Micro product is working.
  1. For the first step, go to the Settings option on your device. 
  2. After that, you are required to move to the Application window. 
  3. Then, select the Manage Applications option. 
  4. Afterward, go to the All tab and inspect if Trend Mirco is listed there. 
  5. If you see the Trend Micro product name there, the product is working.

Latest Blogs

  • Jan 03, 2024
  • By Donald Olsen

How to Solve Trend Micro Antivirus Update Error

Trend Micro program acts like a computer shield that provides complete protection against digital threats. I have been u.... Read More
  • Nov 07, 2023
  • By Mathew Jones

How to Troubleshoot Can't Install Trend Micro Antivirus Issue?

In recent years, viruses have evolved rapidly. To confidently protect your desktop computers and smartphones, Trend Micr.... Read More
  • Oct 13, 2023
  • By Mathew Jones

Top 5 Trend Micro Customer's Issues/Problems

Trend Micro offers extended security and online protections. It works as a shield between your computers and various onl.... Read More
  • May 18, 2023
  • By Donald Olsen

Trend Micro's Role in Today's Cyber Security Landscape

Cybersecurity threats have become more sophisticated and dangerous than ever before, and as a result, companies and indi.... Read More