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Having trouble with your Trend Micro Antivirus

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Q1: Please Choose Your Trend Micro Product:

Antivirus Scan Failed

You can face the issue of the Trend Micro antivirus scan failing if there is some technical issue in the application. However, you can fix the problem if you can figure out are root causes of facing this issue on your device. As a result, in the following content, you are going to get all the essential information about the causes and solutions of the Trend Micro scan failure.


  • Other tasks are running: When other tasks are running in the background, it can show an error when you try to run a Trend Micro antivirus scan to detect viruses on your device.
  • The Anti-malware service has stopped: When the anti-malware service on your device is not working, then the Trend Micro software fails to scan.
  • Empty Configuration: Due to the empty Malware Scan configuration, Trend Micro can show the issue in scanning your device for antiviruses.

Solution 1. Fix the configuration setting for the application

  1. First of all, you need to open the computer or policy auditor and then open the Anti-Malware option. 
  2. After that, go to the General tab. 
  3. Then, you need to ensure that the malware scan configuration is fixed to the scheduled scan. 
  4. Now, try to run the scan to check if it is working. 

Solution 2. Check if any other scan is running

  1. Check the task column from the computer page. It will let you check if another malware scan is running for the target computer. 
  2. If it is true, wait for a while to let the current scan be complete. 
  3. However, if you want, you can cancel the current scanning task. To do that, you need to move the target computer system and right-click on it. 
  4. Then, go to the Actions and then select the Cancel Malware Scan option. 
  5. Finally, try to run the Trend Micro scan on your device once again. 

Solution 3. Check the status of antimalware on Trend Micro

  1. From your computer device, go to the Overview option. 
  2. Now, you need to move to the General tab and select the option of Check Status. 
  3. If you see the status of the antimalware on "Anti-Malware Engine Offline," then you need to go through the process to change its status. 
  4. Next, you have to run the scan once again to check if it is working perfectly or not.
Antivirus Support

Frequently Asked Questions (FAQ's)

First of all, open the Trend Micro software on your device.
  1. After that, click on the Scan tab.
  2. In the next step, you need to choose the type of scan you want to run on your device.
  • Smart Scan- This scanning process scans the files where the chances of having dangerous viruses or software.
  • Custom Scan- This scan lets you perform a scan of a specific location or folder on your device.
  • Full Scan- Choose this scanning process if you want to do a complete scan of your computer system.

Trend Micro is among the most promising antivirus software products. Its products are widely used in homes and offices to protect the data and identity of individuals or employees in a business. In its product, you get a plethora of outstanding security features that allow you to have a worry-free experience, no matter whether you are offline or online.
Trend Micro also uses a combination of signature-based scanning as well as machine learning that provides robust security to your device. Also, it is beneficial in providing protection from malware and zero-day threats.

Trend Micro offers a wide range of security features that allow you to have the utmost protection from viruses and hackers. You can use this product on your various devices, such as Windows, Mac, Android, iOS, and Chromebook. Some of the prominent features of this product are protection from ransomware, malware, spyware, identity thrift, and viruses. Also, it helps you protect your identity wherever you connect to the public network. Apart from that, Trend Micro is the best way to get robust protection from data theft and online attacks on your device.

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