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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Remove my credit card from Norton account

You must enter your credit card details when subscribing to a Norton product. Norton automatically saves your card details, so you don't have to fill in the details whenever you want to update your plan. Most of Norton's services are offered as automatically renewing subscriptions to help their customers avoid lapses in their services. If you don't want to renew your Norton subscription, you can do it by canceling the auto-renewal of your subscription, removing the card details from Norton, or through the online form.

Solution 1: Cancel your subscription plan.

  1. Go to Norton's official website.
  2. Click on the sign-in option and enter your Norton account.
  3. As you go through the 'My Account' page, you will find a list of active subscriptions.
  4. Click on the Cancel Subscription Renewal button next to or below the subscription.
  5. Finally, click on the confirmation button.

Solution 2: Remove your credit card details from Norton.

  1. First, you need to visit the official site of Norton.
  2. Using your credentials, sign in to your existing account.
  3. Next, click on "manage account" from the main menu bar. 
  4. Then press the 'billing information.'
  5. Select your credit card information and press the delete trash icon next to your payment information.
  6. To verify your identity, press the confirmation button. 
  7. After successfully removing your credit card details from your Norton account, you will be redirected to a different page. The page will display no billing information linked to your account.
  8. You can add another credit information or leave the space blank for your account.

Solution 3: Through the online form.

  1. Go to the Norton Automatic Renewal Service Cancellation Form Web page. 
  2. You must complete the required details, including the Product Serial Number and Activation Key.
  3. As a last step, you need to click 'Submit.'
Antivirus Support

Frequently Asked Questions (FAQ's)

When your subscription is due for renewal, and the credit card information in your account needs to be updated, Norton won't be able to renew your subscription. You can easily update your billing information from your computer by following the simple steps.
  1. Visit the Norton official website and sign in to your account. 
  2. Go to your profile icon, and click on Account Settings.
  3. Next, you have to click on Billing Information.
  4. You can update or add a new card by completing the required information. 
  5. How to check the status of your Norton subscription?
  6. First, visit the Norton official website and open your Norton device security product. 
  7. Locate the My Norton window next to the Device security and press the open option. 
  8. Select the help option on the page, and there you will find the Subscription status option. Click on it to check your subscription status.

Yes, Norton's antivirus subscription comes with a 60-day money-back guarantee, so you can cancel the plan and apply for a refund by following these steps.
  1. When you cancel your subscription plan, you have to click the confirmation button to end the procedure.
  2. Afterward, you must head to Norton's support section, followed by "member support and services from the top menu bar. 
  3. Soon a refund form will be generated that you are required to fill out.
  4. Attach the supporting documents to verify your request and press the submit button.

Norton is an older player in the field of system security, and it still managed to survive for so long by constantly updating its features. It is more than equipped to deal with everyday threats, including viruses, malware, spyware, Trojans, rootkit exploits, worms, phishing, and spam. Plus, its two-way Firewall protects your system from attacks that try to leverage network vulnerabilities.

Norton LifeLock comes with a 60-day money-back guarantee refund policy; this policy applies to its Noton software products and includes Norton 360 products and services. The policy covers new purchases and renewals and is applicable from the date of the purchase. The 60-day money policy applies to subscriptions of one year and more. Whereas for monthly subscriptions or any other for periods of less than a month, the return period is 30 days from the date of purchase.

Norton's Smart Firewall blocks certain programs from accessing the internet by default. However, if you know that the specific program is not a threat to your security, you can block the program's internet access by following the steps mentioned below:
  1. Launch your Norton Security product. Next to Device Security, you will see My Norton Window; click open.
  2. In the Norton product main window, click Settings>Firewall.
  3. On the Program Control tab, choose the program you want to allow Access to the internet. 
  4. Click Allow in the Access drop-down list for the program entry, then Apply.

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