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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Antivirus Scan Failed

Norton's various scanning options check your computer and look for viruses and malicious files that harm your System. But sometimes, an error may pop up during the scan, preventing Norton from scanning your System for viruses and malware. An incomplete scan can be potentially harmful because the viruses and malware go undetected. Many factors can lead to Norton's scan failure. Fortunately, there are various methods to fix this issue.


Another security product or failed installation: Another security program can interfere with Norton Antivirus and prevent it from scanning. 

Solution 1: Reinstall your Norton Antivirus product.

  1. Terminate all active programs.
  2. Restart your computer
  3. Uninstall the current version of the Norton product.
  4. Download and install the Norton Remove and Reinstall tool.
  5. After downloading the setup, click on it.
  6. Read the Terms & License Agreement and click Agree.
  7. To reinstall Norton on your System, click Remove & Reinstall or Remove option.
  8. Click Continue to remove the current version of Norton and its traces completely. Then restart your computer.
  9. Follow the on-screen instructions to install a new Norton antivirus when your computer starts again.

Solution 2: Run LiveUpdate until there are no more pending updates.

  1. Close all your active programs and restart your computer.
  2. Start Norton. Navigate to the My Norton window and click Open. 
  3. Double-click on Security and start the LiveUpdate process.
  4. When the LiveUpdate process is complete, click Continue running until you see the message "Your Norton product has the latest protection updates" on the screen.
  5. Close and terminate all the running programs, and restart your computer.  

Solution 3: Run Norton Power Eraser on your computer

  1. Download Norton Power Eraser on your computer. 
  2. Double-click on the setup file to run it.
  3. If a UAC Screen appears, click YES to continue.
  4. Agree to the License Agreement and continue. 
  5. Click Scan for Risks in the Norton Power Eraser window. 
  6. To complete the Rootkit scanning process, you need to restart your computer.
  7. After your computer restarts, the scan will start. You need to follow the on-screen instructions to complete the scan process.
Antivirus Support

Frequently Asked Questions (FAQ's)

Yes, Norton is one of the few security companies that protect your System from malware and other threats. Antivirus traditionally uses only signature-based detection to detect malware and other threats. But Norton also uses behavior-based detection along with signature-based detection to detect malware. It makes Norton good at its job because it can detect malware that isn't even on the database.

Click on the Windows start button and double-click on the Norton Antivirus icon. When the Norton Antivirus starts, check the first box. If the box is green, it means your computer is secure, and if it's red, then your System is at risk, and Norton's virus scanning features may have been turned off.

Norton's full system scan takes between 30 to 120 minutes, mostly depending on the speed of your computer. If the scan needs to be completed or takes too long, you must try restarting your PC or laptop. When your computer restarts, run another scan; if the problem persists, reinstall the software using the Norton auto-fix tool.

Norton Antivirus Plus is basic; you get all the features you expect from a good antivirus, such as malware, spyware, and ransomware protection. You also get online threat protection, an intelligent firewall, password protection, and 2 GB of cloud storage. Plus, you get webcam protection and a dark web monitoring feature. Norton's higher-tier antivirus comes with LifeLock protection, credit monitoring from one credit bureau, ID Verification Monitoring, social security numbers, and credit alerts.

Norton Antivirus uses the Windows malware definition engine to power its security offerings. The virus definitions are updated multiple times to stay effective against new threats. In addition to signature scanning, Norton always watches and listens to files on your hard drive to identify unusual behavior. It ensures that your system is protected against Zero-Day attacks.

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