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Having trouble with your Norton Antivirus

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Q1: Please Choose Your Norton Product:

Add a device to my Norton account

With a single subscription to Norton 360 with LifeLock plans, you can use them to protect from five to protect unlimited devices. You can add all the devices in your household or office to gain complete control over all the devices. If you look forward to adding a device to your Norton Account, our content will benefit you.

Solution 1: Add a PC to your Norton account.

  1. Open your browser and visit the Norton official website.
  2. Sign in to your account using your registered username and password.
  3. Once logged in, click Agree & Download to install a Norton product on the same device. Usually, the product will auto-activate once you click Agree & Download. In a few cases, you will be asked to enter a PIN. This happens if you are registering your Norton product for the first time.
  4. Click I have a PIN, enter the PIN provided by your service provider and click >.
  5. Click Save or Save File.
  6. Double-click on the downloaded file.
  7. Agree to the Norton's License Agreement.
  8. After that, the Norton installation process will be finished.

Solution 2: Add a member to your Norton Protection plan.

To add a member to your plan, follow these steps.

  1. Sign in to your Norton account.
  2. Depending on your subscription, if you see the My Norton page. Hover over your profile icon and click Manage My Subscriptions. Or if you see the Member Portal page. Click the Manage Account tab and go to the Membership & Billing section. 
  3. Under your subscription, click Add Member.
  4. Add the details of the Member in the enrollment window.
  5. In the license agreement and privacy statement, click the check box.
  6. Fill out the billing details and complete the payment.
Antivirus Support

Frequently Asked Questions (FAQ's)

Norton 360 Standard and AntiVirus Plus can only be used on one device. Norton 360 Deluxe can be used on five devices. At the same time, Norton 360 with LifeLock plans can be used for five to unlimited devices, depending on your chosen plan. Suppose you need clarification about the seats available with your Norton 360 with LifeLock subscription. You can check it in the My Subscription tab of your Norton Account.

Follow the steps mentioned below to install your protection on another computer.
  1. Visit Norton's official site and sign into your account.
  2. Click Download on the My Norton page.
  3. On the Get Started page, click on the Dend a download link.
  4. Type an email address you can access, and Click the>icon.
  5. You will receive an email with instructions to install the Norton product.
  6. Locate and open the email you received on the device where you want to download your protection. And click Download Now.
  7. Click Agree& Download.
  8. Double-click the file to install your Norton product when the file is downloaded.

You can check your Norton product by following the simple steps. The steps are mentioned below.
  1. On your computer, launch Norton Antivirus.
  2. Go to the Norton device security product.
  3. In the main window, click help.
  4. In the Help Center window, under the General Information section, click on About.
  5. Your Norton product version is displayed next to the version in the format If your version is less than 22.10.x.x.x, you need to update to the latest version.

Norton Power Reaser is a powerful malware removal tool from Norton that lets you clean up complex security risks. It uses more aggressive techniques than the average scan process and often flags a legitimate program for removal. So, you need to review the scan results carefully before you remove any files using Norton Power Eraser.

To use Norton Power Eraser:
  1. Open the Norton Power Eraser on your computer, and in the Norton Power Eraser window, select Full System Scan, and click Run Now. 
  2. If you want to include the Rootkit scan, click Settings.
  3. Under Scan and Log Settings, toggle the option Include Rootkit scan and click Apply.
  4. When a popup appears asking you to restart the computer, click Restart.
  5. Wait for the scan to finish and follow the on-screen instructions.

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