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  • FACING ISSUE WITH YOUR ANTIVIRUS ?

Having trouble with your Kaspersky Antivirus


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Q1: Please Choose Your Kaspersky Product:

Antivirus Update Error


Kaspersky Antivirus gets regular updates to add new features and fix the bugs of the application. These updates are downloaded if you turn on the Auto-update feature. Besides that, you can also complete the updation process manually. However, some elements can show the antivirus update error on your device. To fix this issue from your device, you first need to identify the causes behind it and then take the right steps to fix them. This content will tell you about solving this issue from your device.

Causes:

  • The subscription plan has expired: If the subscription plan of your Kaspersky antivirus has expired, you will not be able to update the app.
  • Update setting problem: When the update settings of your app are not allowed for the updation, you can face issues while downloading the app.

Solution 1. Check the updated settings of your Kaspersky app

  1. In the beginning, you need to open the Kaspersky app window on your PC. 
  2. Now, move to the KAV window and click on the gear icon. 
  3. After that, choose the Additional option and select the Update option.
  4. Next, the update setting window will appear on the screen. 
  5. Locate the Download and Install the new version automatically option and select it. 
  6. Furthermore, you are required to click on Configure user account settings. 
  7. When you have configured the Kaspersky to run updates for another user, choose the current user option. 
  8. Lastly, click on the Save option. 

Solution 2. Uninstall any other third-party antivirus software from your device.

  1. Open the run command box by pressing the Windows and R button simultaneously on the keyboard. 
  2. Now, go to the search box and enter appwiz.cpl. After that, choose the OK option or press Enter key. 
  3. After that, you are required to open the Programs and Features Control Panel window. 
  4. From there, you need to choose all the other software you want to remove from your device. 
  5. After that, click on the Yes option for confirmation. 

Solution 3. Choose the Do not use Proxy Server option

  1. First of all, you have to choose the gear button situated at the bottom left of the software's window. 
  2. And then, the Settings window will appear on the screen. 
  3. Now, in the Settings window, click on the Additional option. 
  4. After that, choose the Proxy server settings option to open the window of the proxy server options. 
  5. Next, you have to choose the Do not use proxy server option.
  6. While utilizing a proxy connection, you should double-check the proxy server setting for Kaspersky. 

Solution 4. Check the expiry date of your Kaspersky product.

  1. First of all, you are required to log into the account of Kaspersky Protection Center. 
  2. After that, head to the top right corner of the screen and choose the license option. 
  3. Then, you need to click on the Details option to get the expiry date information of the Kaspersky subscription plan.
Antivirus Support

Frequently Asked Questions (FAQ's)

The steps to force your Kaspersky software to update are as follows-
  1. First and foremost, you are required to sign into My Kaspersky. 
  2. After that, you need to head to the Devices section. 
  3. Then you are required to choose the Manage option next to what you want to run the database update. 
  4. And then, move to the update section and choose the Start option.

Kaspersky offers a software updater for the users who are using its products. With the help of the Kaspersky Software Updater, you can easily search for updates for the Kaspersky products on your device. After that, download and install the appropriate software update on your device.

If you want to uninstall the Kaspersky software updater, then follow the steps below.
  1. Firstly, right-click on the Start button. After that, the context menu will appear on the screen. 
  2. From the list, choose the Programs and Features features option. 
  3. After that, the programs and features list will show up on the screen. 
  4. Next, you are required to choose the Kaspersky Software Updater. 
  5. After that, you are required to choose the Remove button.

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