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Having trouble with your AVG Antivirus

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Q1: Please Choose Your AVG Product:

Unable to login my AVG account

AVG antivirus provides security to your devices against malware and threats. However, sometimes you may be unable to log in to your AVG account due to certain reasons. You can’t access your antivirus software if you are unable to log in.


  1. Your software is not updated. 
  2. An unstable internet connection. 
  3. You didn’t activate your product the right way. 
  4. You may have entered the wrong credentials for the AVG login.

Solution 1: Update Your Software

To update your software, go to the Internet browser and remove all the caches and cookies from the computer. After that, confirm that you are using the latest version of Google Chrome to log into the AVG account. Otherwise, if you have an older version, update it. It is recommended to update your AVG antivirus software regularly to improve its performance and functionality. If you keep your software, operating system, and browser, you will be prevented from all issues like Login issues. 

Solution 2: Check the Internet Connection and Restart Your Computer

If you are using a wireless connection, check the speed of your WiFi. Because an interrupted and poor connection may cause problems with the login method. In case you are using a cable for an internet connection, then remove the cable and put it back after a few seconds. Also, restart your computer to fix the issue.

Solution 3: Repeat AVG Product Activation Process

If you have activated the product in the wrong way, it might cause login issues. In this case, you will be required to repeat the AVG product activation process. To do this, you will need to add the subscription to AVG antivirus product to your account present in your card or email. After that, you must insert the 25-digit AVG antivirus activation product key. Once the product is activated, try to log in to your AVG account to check if the issue has been fixed or not.

Antivirus Support

Frequently Asked Questions (FAQ's)

You can manage your Subscription via the My Account section. AVG will charge the subscription fee from your credit or debit card for the subscription period and extend the subscription period.

Yes, you can recover files from AVG. To do this, go to the Recycle Bin by double-clicking on it and selecting Open. Then, locate the file you need to recover. After that, right-click on it and select Restore.

You will have to invite family members to share the AVG subscription. Tap invite another member to send an invitation link. Then view shared subscriptions. And then view all AVG subscriptions that your family can use.

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