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Having trouble with your Avast Antivirus

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Q1: Please Choose Your Avast Product:

Unable to login my Avast account

If you are using the Avast antivirus and are unable to log into your account, you do not need to worry. There are some cases where Avast can show problems in opening your account due to some issues. However, you can use some solutions to get back your account. Thus, here learn about the causes of facing this issue and some effective solutions you can use.


Wrong Password: Maybe you forgot your password, and you are entering the wrong one, that's why you are unable to login into your account.

The account is locked: You can face the issue of your being unable to login to your Avast account when it has been locked.

Solution 1. Check if your password is correct

  1. First, you need to check you are entering the right password for your account. If your password is wrong, then follow the below steps. 
  2. Go to the official website of Avast on any web browser on your device. 
  3. After that, move to the recover password page on the website. 
  4. Now, you need to type your account email address and click on the Continue option. 
  5. Next, you will receive an email to change your account password link. 
  6. Click on the link and select on Reset Password button. 
  7. You need to create a new password and then click on the Continue option. 
  8. Furthermore, choose the option Continue to account to sign into your account using the new password.

Solution 2. Check whether the Avast server is down

  1. Open any other website to check if the Avast server is down. If the other websites open, that means the Avast server is down. 
  2. You need to wait for a while and then again try to log into your account. 
  3. If you still face the issue, in this case, you need to contact the Avast support team.
Antivirus Support

Frequently Asked Questions (FAQ's)

The steps to check your Avast product key are as follows-
  1. First and foremost, launch the Avast product on your PC. 
  2. And then click on the Menu option on the upper side of your screen. 
  3. Next, you have to choose the My Subscription option. 
  4. Then, select the option subscription on this PC. 
  5. In addition, click on the arrow next to your subscription plan. 
  6. After that, you will be able to see your activation code next to your subscription.

  1. The first step is to open the Avast software by double-clicking on it. 
  2. Now, go to the Account option in the left pane. 
  3. There you will see the sign-in option; click on it. 
  4. After that, you need to do either of the follow-up processes:
    • Ensure that your Avast one subscription is the same account as the listed one. Then, click on the “Yes, Continue” option. Also, you can choose the sign-in as someone else's option.
    • Type the details of your Avast account that is associated with the Avast one account. After that, select the Continue option.
  5. When you see a prompt to open the Avast antivirus once again, then click on Open Avast Antivirus.

To check whether your Avast antivirus is actuated or not.
  1. Go to the Windows taskbar and right-click on the Avast icon. 
  2. After that, from the open list of options, Subscription information. 
  3. There you will see the information about your subscription plan. Check you see the activated written next to it.

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