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Having trouble with your Trend Micro Antivirus

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Q1: Please Choose Your Trend Micro Product:

Change email address in the Trend Micro account

If you are using a Trend Micro product, you must be aware that you need to sign in with an email to use an account. However, in some situations, you want to change the existing email and add a new one. The steps to change the email of your Trend Micro is very straightforward, but not if you are a new user. Thus, to get you to learn that this write-up aims to provide you with all the necessary information to change the email on Trend Micro.

Solution 1: Change the Trend Micro email address on PC/Mac.

  1. First of all, you need to open a web browser on your computer device. 
  2. Now, go to the official website of Trend Micro and click on sign in. 
  3. Then, sign in to your account using the registered email ID and password. 
  4. After that, click on the Profile tab. 
  5. In the next step, you need to select the Change Email option. 
  6. And then, you need to enter your password and click on the Next option. 
  7. Moreover, enter the new email address in the New Email field. 
  8. You have to enter your new email once again in the field of Confirm Email Address.  
  9. Click on Next and then choose Confirm.
  10. Now, all the products of Trend Micro will use your new email for signing in to your account. 
  11. Lastly, click on the OK option. 

Solution 2. Change the Trend Micro email address on mobile devices.

  1. First of all, you need to open any web browser on your device. 
  2. After that, visit the Trend Micro website and tap on the sign-in
  3. Now, enter your existing email address and password, then tap on Next. 
  4. And then, you are required to tab on the menu option. 
  5. From the available list of options, choose Profile. 
  6. Furthermore, you need to select the Account Information option and tap on Change Email
  7. Type your current password in the field, then choose the Next option. 
  8. Next, Go to the New Email field and enter the new email address. 
  9. Afterwards, you have to enter the new email once again in the Confirm Email Address field. 
  10. Tap on the Next option and then choose Confirm. (From now on, you will need your new email to access the account of your Trend Micro products account.)
  11. In the last step, click on OK. 
Antivirus Support

Frequently Asked Questions (FAQ's)

You need to follow the below steps to open the Trend Micro encrypted email.
  1. Firstly, you need to open the attachment file with the name Encrypted_Message. Htm.
  2. When a window appears on the screen, click on the โ€œOpen my emailโ€ option. 
  3. After that, you have to wait for a while for the authentication. 
  4. In the next steps, you have to enter your credentials and select the Continue option. 
  5. Now, you can easily open the encrypted file.

Trend Micro is famous for offering best-in-class email security services. If you want to have email security services on your device, you can download and install Trend Micro Email Security Advanced.  With the help of this product, out can have the utmost protection from spam, BEC, ransomware, phishing, and other threats. Apart from that, you also get the enterprise-grade features that allow you to send or receive an email during the outage of email service.

Yes, you can uninstall the Trend Micro software from your device. You can use the Diagnostic Toolkit to uninstall the product. After installing the product on your device, you can delete the file from the download folder if you want to remove it from your device completely.

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