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Having trouble with your Trend Micro Antivirus

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Q1: Please Choose Your Trend Micro Product:

Can't install antivirus

Trend Micro antivirus software can be used on various devices such as laptops, computers, tablets, and smartphones. However, in some cases, you can face some issues when you try to install the software on your device. To eliminate this issue from your device, first, you have to find the reasons behind the problem. Therefore, in this content, you are going to acquire essential information on the causes and solutions of Trend Micro antivirus not being installed on your device.


  • The device not being compatible: in most cases, you can face the issue of installing Trend Micro on your device if it is compatible with it. 
  • Some issues in software: If the software of your device is not compatible with the Trend Mirco, then you can face some problems when you install the product on your device.


  1. Go to the security server and open the ..\PCCSRV\Admin\Utility\ClientPackager.
  2. After that, you need to double-click on ClnPack.exe to run the tool. Later the client packager window will open on the screen. (Make sure to run the program from Trend Micro Security Server only.)
  3. When you have to choose the system type, choose 32-bits or 64-bits based on the operating system you are using. 
  4. In the next step, you need to select the scanning method you want to use. 
    • Smart Scan: It helps in scanning the clients. Also, the scan server is automatically included in the Security Server. 
    • Conventional Scan: It is a local scan engine on the client scan on the client's computer. In this option, the traditional virus pattern file is used. 
  5. After that, you are required to choose the type of package you want to make. So, you need to choose either the Setup or Update option. 
  6. Now, from under the Options selection, choose any of the follow-up options. 
    • Disable prescan: It helps disable the normal file scan before starting up the setup. Use this online when you are sure the client has no threat. 
    • Silent mode: This mode creates a package that works in the background. Plus, it is not noticed by the users. Also, you do not see the installation status. 
  7. Make sure that, the location of the ofcscan.ini file is right in the field of the Source file. If you want to modify the path, you need to click on the ellipsis (…)  option that is located next to the Source file field. 
  8. After that, you need to click on the ellipsis (…) in front of the output file and fix the file name and location to make the package. 
  9. Next, you need to click on the Create option. 
  10. A pop-up will appear on the screen to say, “Package created successfully!”, click on the OK option.
Antivirus Support

Frequently Asked Questions (FAQ's)

Follow the below steps if you want to install Trend Micro on your computer system.

  1. First of all, open any web browser on your PC and visit Trend Micro's official website. 
  2. From there, select the product you want to download and wait for the download to be complete. 
  3. Once the product is downloaded, click on the setup file to run the installer. 
  4. In case the user control window shows up on the screen, you need to choose the Yes option. 
  5. Next, keep following the on-screen instruction to complete the installation process. 
  6. Then, enter the info of your account to activate the protection on your device.

The procedure to enable Trend Micro in Chrome are as follows-
  1. Open Chrome on your device. 
  2. Then, move to the upper right corner of the Google Chrome browser and click on the three vertical lines. 
  3. After that, from the open list of options, choose More Tools and then select the Extension option. 
  4. Next, you must go to the Turn ON option next to Trend Micro. 
  5. Now, the extension of Trend Micro will be added to Chrome.

When we talk about powerful antivirus software/applications, Trend Micro comes at the top list. This application is compatible with a variety of devices. Also, they are beneficial in providing top-notch security to mobile devices. Its products allow you to secure your smartphones from real-world malware, malicious programs, or fake websites.

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