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Having trouble with your Trend Micro Antivirus

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Q1: Please Choose Your Trend Micro Product:

Antivirus Not Working

Sometimes you can get into a situation where your Trend Micro antivirus will not work for some reason. There could be a plethora of reasons to face this issue in your device. The best way to fix this issue is first to understand the root cause of the issue. Henceforth, in the following write-up, you will get comprehensive knowledge of the causes and solutions of antivirus not working issues.


The software is not up to date: If your Trend Micro software is not running on the current version, it can show some conflict when you try to open it. 

The issue with the driver: When there is some issue in the drivers of your printer, you will face issues in opening your device. 

Using other antivirus software: If you use more than one antivirus software to protect your device, it can be why your Trend Micro software is not opening. 

Solution 1. Uninstall and then Reinstall Trend Micro on your device.

  1. Simultaneously press the Windows and R key on the keyboard. The Run command box will open on the screen. 
  2. Go to the search section of the Run box and enter supporttool.exe, then click on OK. 
  3. After that, the user control window will show up on the screen, and you need to choose the Yes option. Later the Trend Micro Diagnostic Toolkit will appear on the screen.
  4. Then, you are required to click on the Uninstall tab. 
  5. Next, select Uninstall Software
  6. Now, choose Yes and copy the serial number from there. 
  7. Click on the “I copied my serial number” check box and then select the uninstall option. 
  8. If you see a prompt to restart your PC, then select Yes. 
  9. Furthermore, you need to browse the official website of Trend Micro on your PC's browser. 
  10. Then enter your account credentials to sign in to your account. 
  11. Now, click on the download option under the Trend Mirco product you want to reinstall. 
  12. After that, under the Download to This Device, click on Download once again. Then, a new tab will appear for downloading the installer. 
  13. Once the download is complete, double-click on it to launch the installer. Then, select the Yes option if you see the User Account Control window. 
  14. Go along the instructions to complete the installation process. 
  15. To activate the account, fill out the account information. 

Solution 2. Update your Trend Micro application

  1. Go to the Taskbar notification area and right-click on the Trend Micros icon. 
  2. Then, you need to click on the Check for program update option. 
  3. When the update is downloaded install it on your device. 
  4. After you see the Components are up-to-date, then choose Close. (The latest version of the update is 17.7.1634. 

Solution 3. Uninstall other antivirus products from your device.

  1. When you are on the desktop, click on the Start option. 
  2. From the available list of options, click on the Settings option. 
  3. Then, you need to click on the Apps option and select Apps & Features. 
  4. Now, locate the app you want to remove the app then choose More, and then click on the install option.
Antivirus Support

Frequently Asked Questions (FAQ's)

Here are the steps to know if Trend Micro is working.
  1. First of all, open Settings window on your computer device. 
  2. After that, head to the Applications tab. 
  3. Then, go to the Manage Application and click on it. 
  4. Next, you need to open the All tab and then inspect if mobile security is listed there. 
  5. Furthermore, go to Settings once again and click on the Application option. 
  6. After that, choose the Running Service option. 
  7. Now, go to the Running tab and check if Mobile Security is listed there.

Follow the below steps if you want to reset your Trend Micro application-
  1. First of all, you need to open the Windows Task Manager on your device. 
  2. After that, go to the Services tab. 
  3. Now, you are required to right-click on the Trend Micro Product you are using and choose the Restart option.

Trend Micro is among the most popular antivirus software in the security industry. This cyber security offers a large number of advanced features. As a result, it gives your devices strong protection from all sorts of threats. Plus, with the help of this product, you can easily keep your personal identity and data safe, whether you are online or offline. Apart from that, it offers plenty of amazing products so you can choose a product as per your need and convenience.

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