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Having trouble with your Trend Micro Antivirus

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Q1: Please Choose Your Trend Micro Product:

Antivirus Blocking System Restore

If you are using the Trend Micro antivirus on your device, then you can face the issue of restoring your system. However, there could be other reasons to get this issue on your device. Therefore, in the following content, you will acquire essential information about the causes and solutions to this specific issue.


  • The main reason you can face system restore issues is If the settings configuration is not done right on your device. 

Solution 1. Enable system restore on your device.

  1. For the first step, press the Windows and X key on your keyboard at the same time. It will open the system properties tab on your device. 
  2. Then, you need to go to the System Protection tab. 
  3. After that, from the list of Available Drives, select a drive. 
  4. And then click on the Configure option. 
  5. Now, you have to choose the Turn on system protection option.
  6. Moreover, choose Apply and then click on Yes. 
  7. Lastly, you need to select OK. 

Solution 2. Use the Trend Micro Troubleshooting tool.

  1. First, you need to install Trend Micro Security on your computer system. 
  2. Afterwards, click on the Start option. 
  3. Now, move to the Trend Micro Security option and then open the Trend Micro Troubleshooting Tool. 
  4. If you can not find the tool follow the below steps-
  5. You need to download the airsupportlauncher_er-as.exe and install it on your device. 
  6. Then double-click on the airsupportlauncher_er-as.exe to launch it. 
  7. In case the User Account Control window is open up on the screen, click on the Yes option. 
  8. When the Trend Micro Troubleshooting Tool is loading, click on the Yes option. 
  9. Now, you need to type the Token ID provided by the Technical Support Engineer and choose the Connect option. 
  10. When the session ends, choose the X button.
Antivirus Support

Frequently Asked Questions (FAQ's)

If your antivirus product is interfering, then you can get the issue of system restoration. There are various troubleshooting methods that help in fixing this issue. The first thing you can try is to uninstall the security product you are using. When the problem is not fixed yet, then you can use other methods or connect to customer care.

Follow the below steps if the System Restore is not working on your device-
  1. If you get any issues with the current restore point, then use any other restore point. 
  2. Also, you can try to run a system restore in safe mode. 
  3. You need to increase the allotted storage for the Restore Points. 
  4. Make sure that the system restore points are being created. 
  5. You need to reinstall or repair the Windows operating system. 
  6. Connect to your Trend Micro customer support service to get extended help.

System Restore is a built-in utility on Windows devices. It is also the most useful tool but is limited in the tools it offers. If you want to run your system smoothly and efficiently, you must keep it on. You should keep it where all the games, software, programs, etc., are installed. However, in some situations, it is prudent to keep the system restored.

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