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Having trouble with your Trend Micro Antivirus

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Q1: Please Choose Your Trend Micro Product:

Add protection to my Trend Micro device

Solution: Using the Full Disk Encryption Agent.

You should keep in mind some points before starting the installation of the Full Disk Encryption Agent. 

  • You do not have to install the FDE on Endpoint using multiple disks. 
  • It does not support SCSI and RAID. 
  • The FDE does not support the SCSI and RAID.

The installation process.

  1. Now, you need to copy the installation package to the local hard drive. 
  2. Then you are required to run the TMFDEInstall.exe. File. (If you see the window of the user account control, then you are required to click on Yes. After that, wait for some time for an installer to load.)
  3. Next, the installer welcome screen will show up on the screen. 
  4. Now, you need to choose the option Manage Installation and then select Yes. 
  5. And then, you have to specify the PolicyServer information. 
  6. When you are on the installation complete screen, you need to choose the Close option. 
  7. Choose the Yes option in the open dialog box. It will shut down or restart the endpoint. (The installation process is complete when you see the Preboot display. After the Windows start, the Disk Encryption will begin.
Antivirus Support

Frequently Asked Questions (FAQ's)

Trend Micro is a famous name for providing best-in-class antivirus softwares. The brand is known for offering free and subscription-based products. If you want to use the Trend Micro free software, you can use the Trend Micro HouseCall. This free software is known to provide amazing service in detecting viruses and terminating them. Also, it removes malware, spyware, worms, and other threats from your device.

The steps to enable the Trend Micro Antivirus are as follows-
  1. Open the product you are using on your PC. 
  2. After that, head to the Policies option. 
  3. Then, to configure the “Policies,” you need to double-click on it. 
  4. In the next step, select an anti-malware option and go to the General tab. 
  5. Now you can choose to enable the scan.
    • If you want to perform the scan using the default settings, click the Default option. 
    • Choose the malware scan configuration option if you want to customize the scan you want to perform. 
    • You can disable the scan by choosing the No Configuration option. 
  6. At the last step, click on the Save option.

You can follow the below steps if you want to activate the Trend Micro password manager on your device-

  1. First of all, launch the product by double-clicking on it. 
    • If you are not using Trend Micro yet-
      • Choose the Create an account option. 
      • You are required to fill up the required information and then choose next. 
      • Go to the Provide your Premium version Activation Code and click on it. 
      • Then you are required to enter the activation code then select the Yes option. 
      • When you see the confirmation message, click on the Yes option. 
      • If you are already using Trend Micro, sign in with your email and password. After that, click on the Next option.
  2. Select the Open Password Manager option. 
  3. After that, write Vault Manager and click on Enter option.

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