usa contact number +1-857-557-6826
uk contact number +44-161-791-4591

Having trouble with your Norton Antivirus

  • 1
  • 2
  • 3
  • 4
  • 5

Q1: Please Choose Your Norton Product:

Unable to login my Norton account

Sometimes you may face trouble logging into your account; it can be due to different reasons. You may face this problem if you have just bought a new PC or laptop, you may face this problem. Many people panic in such situations and need to remain calm. Every problem has a solution; you need to figure it out. That's where we come in; let us educate you about what can cause this problem and how you can fix it.


Entering the wrong password: It is one of the most common reasons for this problem. 

Outdated Norton Antivirus: Using an older or outdated version of Norton antivirus can also cause this problem.

Solution 1:  Make sure to enter the correct password.

This is obvious; if you use a complicated password that is hard to remember, you must write it down. Also, while entering your password, be sure about using the correct spacing; it is advisable to use spacing when creating a password for your Norton account.

Solution 2: Reset your Norton account password.

  1. First, visit Forgot Password page on Norton's official website. 
  2. Enter your email address while purchasing a Norton product or creating your account. 
  3. Click Continue. 
  4. You will receive an email from Norton with reset password instructions.
  5. Check your spam or junk folders if the email needs to show up.
  6. Open the email and click the Reset Password button.
  7. Type in and create a new password for your Norton account.

Solution 3: Update the Norton antivirus.

Open your Norton product and click Help>New Version Check to check for a newer version.

Manually update your Norton protection from your account.

  1. Sign in to your Norton account and go to the Device Security page. 
  2. There, select the device and click Update.
  3. The update option will only appear if you have the latest version.
Antivirus Support

Frequently Asked Questions (FAQ's)

Retrieving your username is the same as retrieving your password. To retrieve your password follow the steps mentioned below:
  1. Go to the Norton official website and visit the Forgot username page.
  2. Enter the email address that you used to create your account or used to make your purchase.
  3. Click Continue.
  4. After a few minutes, you will receive an email from Norton with your username.

You must turn on the Norton Automatic LiveUpdate to ensure your Norton product is always updated. Follow the steps mentioned below to turn on the Norton Automatic LiveUpdate.
  1. First, open your Norton device security product.
  2. There next to Device Security, you will see the My Norton window; click on it.
  3. Click on Settings in the Norton product main window. 
  4. Click Antivirus>Updates in the Settings window.
  5. In the Automatic LiveUpdate row, switch it On if the switch is turned Off.
  6. Click Apply and then click on the Close option.

Norton products can stop hackers in some ways, but it doesn't provide full-proof protection against cyber attacks and hackers. Norton Antivirus detects and eliminates viruses, malware, Trojan horses, and warm infections from your system. These are some of the tools that hackers use to bypass your system security, but they are not hack attacks themselves. It also stops you from visiting any malicious websites.

Excluding a file from the Norton scans should only be done when you are confident they are not infected. To do that, follow the steps mentioned below:
  1. Open your Norton security product on your computer. When you see the My Norton window, click Open.
  2. Click Settings in the Norton product main window.
  3. Click Antivirus in the Settings Window.
  4. Click the Scans and Risks tab in the Antivirus settings window.
  5. Under Exclusions/Low Risks, you can select any of the following:
  6. Click Configure in the Items to Exclude from Auto-Protect, Script Control, Behavioral Protection, and Download Intelligence Detection row.
  7. Click Configure in the Items to Exclude from the Scans row. 
  8. Next, click Add Folders or Add Files in the window that appears.
  9. Click the browse icon in the Add Item dialog box.
  10. Here, select the item that you want to exclude from the scan.
  11. Next, click OK.
  12. In the window that appears, click Apply, and then click OK.

Norton device security products not just protect your system against offline and online threats but also helps to boost your PC's performance. Norton products can boost your computer speed with performance management and optimization tools.
  1. Speeds up your computer startup time.
  2. Improves the time taken by programs or files to load.
  3. Removes temporary files and folders.
  4. Show you programs that consume resources and slow down your PC.

Latest Blogs

  • Dec 01, 2023
  • By Mathew Jones

How to Resolve Norton Antivirus Update Error?

Is your PC getting a Norton antivirus live update error? Norton antivirus is one of the top antivirus software, which ha.... Read More
  • Sep 25, 2023
  • By Drake shawn

How to Troubleshoot Can’t Install Norton Antivirus Issue?

No doubt, Norton is among the most prestigious brands to provide the ultimate security for devices. Also, it offers seve.... Read More
  • Aug 23, 2023
  • By Donald Olsen

Top 5 Norton Customer's Issues/Problems

Antivirus has become an essential part of our lives. And when it comes to antivirus software, how can we forget the popu.... Read More
  • Jul 12, 2023
  • By Donald Olsen

How To Install Norton Antivirus [Step-By-Step Guide]

Norton is among the most prominent antivirus security software across the world. Its software protects your devices from.... Read More
  • Mar 28, 2023
  • By Drake shawn

Important Facts to Know About Norton

Welcome to our detailed guide about Norton, a top brand in cybersecurity. In this blog post, we will explain Norton'.... Read More