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Having trouble with your ESET Antivirus

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Q1: Please Choose Your ESET Product:

Unable to login my ESET account

Sometimes when you try to log in to your EST account, you may encounter some problems. This problem usually occurs when you buy a new PC or laptop. This problem can also occur if you have reinstalled your operating system. At first glance, the problem may appear severe and occur for various reasons. To fix this issue, you need to identify the problem first. Go through our content to learn about the causes and solutions of the ESET account login issue.


  • Entering the wrong username or password: It’s a human error when the user enters an incorrect username or password.
  • Outdated ESET software: If you use an older version of ESET's software, you may face this issue.

Solution 1: Reset your ESET account password.

  1. Visit ESET Home.
  2. Type your registered email address in the Email address field and click Send. 
  3. You will receive a link to your account and instructions on resetting your ESET HOME account password on your email address.
  4. Open the email from the ESET and follow the instructions in the email. 
  5. You will be redirected back to ESET Home.
  6. There, you need to set up a new password. Type your desired password into the Enter new password and Confirm new password fields, and lastly, click Confirm change.

Solution 2: Update the ESET antivirus.

  1. Open your ESET product, and to trigger the update, click Update, followed by Check for Updates.
  2. Your current ESET product version will be displayed, and if a newer version is available, you will be notified about it. 
  3. Next, click "Install."
  4. The latest version of the ESET product will be automatically downloaded and installed on your computer.
  5. Once you receive the notification that the program modules have been updated,’’ reboot your computer.
Antivirus Support

Frequently Asked Questions (FAQ's)

To fix the error downloading issue, you need to follow the instructions mentioned below:
  1. Visit ESET’s home page and clear the update cache.
  2. Press F5 to open the Advanced Setup window to clear the update cache.
  3. Expand Update, click Update, followed by Clear.
  4. Enter and verify your username and password, then click OK.
  5. Reboot your computer.
  6. Open the ESET main program window and click Update>Update virus signature databases.

If logging in to your ESET HOME application for the first time, follow the steps below.:
  1. Open ESET HOME.
  2. Enter and type your ESET HOME account email address and password, and click Log in.
  3. If you don’t have an ESET HOME account, you can create one from your Windows device or the ESET HOME Android app.
  4. If you are using the ESET HOME Android app, then you need to select your preferred login method for future use. You can choose either biometrics or a PIN.
  5. Tap Allow if you are prompted to allow or skip notifications.
  6. Click on the feature you want to access.

ESET Password Manager is a mobile application available for Android and iOS devices. The app stores and protects your passwords and personal data. It comes with an auto-fill feature. At the same time, Password Manager is a part of the ESET Smart Security Premium package that stores and protects your passwords and personal data. It also comes with the autofill feature.

Your Master Password is the key without which you cannot access your encrypted data. You have stored your Master Password in a secured location because ESET will never save or send it online. And if you lost or forgot your password, it won't be resent to you. However, if you know your current master password, then you can change it. We recommend you choose a strong password that is comprised of no fewer than eight characters and contains a mixture of upper and lowercase letters, special characters, and numbers.

To change your master password, you must follow the steps mentioned below:
  1. First, in a browser extension, open Password Manager.
  2. Click Menu, followed by Settings.
  3. Next, click My Account, then navigate to Change Master Password.
  4. Type and enter your Current Master Password. Type and confirm your New Master Password, and lastly, click Change to confirm your Action.
  5. Click Copy to clipboard or click Download Recovery Key PDF. 
  6. Once you have stored your Recovery Key in a secured location, select the check box next to I have securely stored my Recovery Key and lastly, click Finish.

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