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Having trouble with your ESET Antivirus

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Q1: Please Choose Your ESET Product:

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By default, ESET products display pop-up notifications in the lower right-hand corner of your computer screen, notifying you about scheduled scan events, detected threats, and updates. Some of these notifications contain information that does not require user intervention; you can disable or suppress all these pop-up notifications except those that require user interaction. To do that, follow the steps mentioned below.

Solution 1: The settings of the ESET product.

  1. Open the main program window of your ESET product and hit the F5 key.
  2. The Advanced setup window will open.
  3. Here, click User interface>Alerts and notifications
  4. Next, select the check box to Display only notifications requiring user interaction.
  5. Lastly, click OK to save changes.

Solution 2. With the help of Local Security policy tools.

  1. Open the Start menu on your computer. 
  2. Type local security policy in the search bar and press the enter button. 
  3. You will be redirected to the Local Security Policy window.
  4. Next, select the Software Restriction Policies option and click the Action tab. 
  5. Select the New Software Restriction Policy option. 
  6. Navigate to the Additional Rules option and double-click on it.
  7. Click on Action and select the New Path Rule option. 
  8. Below the path text box, tap on the Browse option. 
  9. Navigate to the ESET folder. 
  10. Select the Notification file. 
  11. Next, Select the Disallowed option for the security level option.
  12. When you finish that, click Apply, followed by OK.
Antivirus Support

Frequently Asked Questions (FAQ's)

This method will work with both ESET NOD32 Antivirus and ESET Smart Security. To turn off these ESET messages, follow the instructions mentioned below:
  1. Right-click on the ESET shortcut created on your computer or open the main program window of your ESET product and hit the F5 key.
  2. The Advanced setup window will open.
  3. Next to the User interface, you will see a plus sign; click on it.
  4. Under the User interface, select Alerts and notifications.
  5. Deselect the box next to Display notifications on the desktop. 
  6. Click OK and close this window.

If your system startup scan hangs or takes too long to complete, then you can temporarily disable it by following the steps mentioned below:
  1. Open the main program window of your ESET product and click Tools>More tools>Scheduler
  2. Uncheck the box next to the System startup file check and the Launch time.
  3. Reboot your system. You will notice that the startup scan is now disabled.

Follow the instructions mentioned below to uninstall ESET Mobile Security:
  1. Open the main menu in ESET Mobile Security. 
  2. Click Menu>Settings>Uninstall.
  3. If the Anti-Theft feature is activated on your device, you will be prompted to enter your ESET Mobile Security pattern/PIN or fingerprint. You might be asked to deactivate the Device administrator for ESET Mobile Security, or you can skip this step if the application is no longer defined as a device administrator,
  4. Lastly, click Uninstall.

The adware apps can be legitimate applications or applications that appear legitimate. Later these apps display full-screen ads even if the app is not running. So, the user won't be able to detect which application is displaying these pop-up ads. Adware Detector is ESET's response to such adware applications. It helps the user to identify and remove these adware applications.

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