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Having trouble with your ESET Antivirus

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Q1: Please Choose Your ESET Product:

Add a device to my ESET account

With a single ESET Mutl-Device Security license, you can protect up to five devices. You must select the number of devices that you want to protect at the first stage of your buying protection. You can transfer the ESET protection to another device anytime without getting a new license. To help you out, we have provided a step-by-step guide on adding a device to your ESET Account.

Solution 1: Add a PC to your ESET Account.

  1. Log in to your ESET HOME account using your registered email ID and password.
  2. Expand the Devices section on the main screen and click Show All Devices.
  3. Click +Protect device.
  4. Download the ESET product on the device you are currently working on.
  5. To download the installer on the current device, click Protect this device, followed by Continue.
  6. Choose a license, then click Continue>Download protection>Got it.
  7. Launch the downloaded installer and activate the ESET product.

Solution 2: Add more devices to your ESET account.

  1. Log in to your ESET HOME account using your registered email ID and password.
  2. Expand the Devices section on the main screen and click Show All Devices.
  3. Click +Protect device.
  4. Choose the license and then click Continue.
  5. Choose your Operating System and click Continue.
  6. Type the email address you can access on the device you want to add protection to.
  7. Next, click Send Protection.
  8. You will receive a email to your email address.
  9. Download the installer from the received email and activate the ESET product.
  10. Click Got it.
  11. After activating your ESET HOME product, connect the device to your ESET HOME account.
Antivirus Support

Frequently Asked Questions (FAQ's)

To connect a device to your ESET HOME account, follow the steps below:
  1. Visit the ESET HOME web portal and log into your Account using your credentials.
  2. On the home screen, expand the Devises section.
  3. Scroll down to Devices suggested for connection and choose the appropriate device.
  4. Click Notify the device, and ESET HOME will notify you to confirm it.
  5. In your ESET security product, open the notification window displayed and click Allow.

Your ESET HOME account lets you view and manage all your activated ESET licenses and devices. Through the ESET HOME mobile app or ESET HOME management portal Anti-THeft settings, add different licenses, and download products to your devices. You can also use it to check your ESET product security status and share licenses through email. 

Follow the instructions below to add protection to your Windows:
  1. Open your ESET product, click Setup> Security Tool in the main menu options on the left, and click Setup>Security Tool.
  2. Click the slider bar to turn on the ESET Anti-Theft feature.
  3. Next, log in to your ESET HOME account. 
  4. There, type a device name and click Continue.
  5. The Anti-Theft feature is activated on your device. Your device will be visible on the ESET Anti-theft section. Click Done.
  6. ESET Anti-Theft window will open automatically, and click create Phantom Account>Create.

ESET Anti-Theft utilizes geographical IP address lookup, user account protection, web image capture, and device monitoring to help you locate your smart devices, such as desktops, laptops, mobile or tablets, in case they are lost or stolen. A Phantom account is required to unlock all ESET Anti-Theft features. Only after creating the Phantom account your ESET Anti-Theft account will be fully optimized.

If you are adding a license for the first time, then you need to follow the instructions below:
  1. Log in to your ESET HOME account, and in the Licenses section, click Show all licenses.
  2. Click the “+Add License” icon.
  3. You can either type or copy the license key into the blank field and click Add license.
  4. You will be notified that your license is active.

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