How do you update your ESET account after an email address change?

If you reside in North America and need to update your ESET account with a new email address, you must follow the steps mentioned below:Use your username or license ID to log in to the ESET eStore.Go to the "Contact Technical Support" page.Select the type of user that applies.For home users, click Home User Support>Other questions or feedback>Update my license information. At the bottom right, click the red button.For business users, click Business & Enterprise Support>Other System Issue or Question>Change account information.Enter your new email address on the Contact Technical Support page. Fill in all the required information, and then click Send. Your request will be processed by ESET Technical Support, and when your email address is updated, you will be notified. ESET Technical Support will contact you via email if more information is needed.

How do you delete your ESET account?

If you don't want to use the ESET product anymore, then you must follow the steps mentioned below to delete your ESET account:Visit the ESET website and log into your account.Click your email address at the top of the page.From the drop-down menu, select My account.Scroll down to the bottom of the My Account page and choose "Delete account."

Learn How to Remove Your Credit Card From Your ESET Account

Remove my credit card from ESET account

Auto-renew is activated by default if you recently purchased a product from the ESET eStore. The auto-renewal agreement is emailed to you after you submit your order. Before your security license expires, ESET will email you to let you know that your license will be automatically renewed. If you don’t want to renew your ESET product, you can turn off the auto-renew settings by following the below steps.

Solution 1: Turn off auto-renew from your ESET eStore page

Use your username or license ID to log in to the ESET eStore.
In the top left corner of the web page, you will see Licence Management. Click on it.
Here, click verify with your email, followed by send." Your email address will contain the authentication link.
Open the verification email and click Verify email.
After clicking the Verify email, you will be redirected to the eStore web page. Click the toggle in the Payment Details section to turn off the auto-renew feature next to Auto-Renew.
Choose the check box next to Do not renew my license automatically. I prefer to renew my license manually when it expires and click Save settings.
Click OK to confirm your action.

Solution 2: Update ESET eStore account information.

Use your username or license ID to log in to the ESET eStore.
In the top left corner of the web page, you will see Licence Management. Click on it.
Here, click verify with your email, followed by send." Your email address will contain the authentication link.
Open the verification email and click Verify email.
In the payment details section, click Edit.
In the Change Payment Method section, change the payment method.
Choose the credit or debit card and click Edit to change the credit card information.
Type the credit card details into the corresponding fields in the Card Details section and click Confirm.
You will be notified that the auto-renew function has been turned on.
In the Payments Details section next to the Billing, you will see a notification that the update of your payment details is being processed.
Next time you log in to the ESET eStore, you will see that the credit information has been updated.

Frequently Asked Questions (FAQ's)

If you reside in North America and need to update your ESET account with a new email address, you must follow the steps mentioned below:

Use your username or license ID to log in to the ESET eStore.
Go to the "Contact Technical Support" page.
Select the type of user that applies.
For home users, click Home User Support>Other questions or feedback>Update my license information. At the bottom right, click the red button.
For business users, click Business & Enterprise Support>Other System Issue or Question>Change account information.
Enter your new email address on the Contact Technical Support page. Fill in all the required information, and then click Send.
Your request will be processed by ESET Technical Support, and when your email address is updated, you will be notified. ESET Technical Support will contact you via email if more information is needed.

No, deleting your ESET account does not impact your subscriptions and licenses. To cancel your ESET subscription, log into your ESET account with your username or license ID. Find your active subscription and turn off auto-renewal. It will prevent ESET from charging you for subscription renewal. But your subscription will remain active unless you ask for a refund. Contact customer service to cancel your subscription and request your refund.

Depending on your country, ESET will give you a different phone number to call. The customer care contact number can be found at the bottom left of ESET’s homepage. Ensure you have all the important documents, such as your public license ID, username, license key, and email address.

If you don't want to use the ESET product anymore, then you must follow the steps mentioned below to delete your ESET account:

Visit the ESET website and log into your account.
Click your email address at the top of the page.
From the drop-down menu, select My account.
Scroll down to the bottom of the My Account page and choose "Delete account."

After your ESET license expires, you have a 14-day grace period. You will be notified in your ESET Business Account halfway through the grace period. And after 14 days, your ESET PROTECT cloud use will be suspended and inaccessible. You can access the suspended EET Protect Cloud again by adding a new ESET Protect Cloud-eligible license to your ESET Business Account.

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